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Old 04-23-2009, 09:50 AM   #1
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Angry Unanswered: ? ? ? Account Hackers? ? ?

This morning my little sister tried to log into her WW acount, but it kept saying "Make sure your password is correct". We tried multiple times typing in the password with and without Cap Lock on, and even tried a password she had used before. Nothing worked. Does this mean someone hacked into her account and we'll will never be able to get it back? Please help! She's really upset about this!!
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Old 04-23-2009, 10:03 AM   #2
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Default Re: ? ? ? Account Hackers? ? ?

There are things you can do to change the password again. You will need one of her original codes. I will go and write down the steps and post them here

First go to the webkinz home page. Then click on the login icon. On the bottom it says Forgot your password click here. Click that follow the steps it says. You will need a code for one of her pets. This will let you reset her password. Is there anyone who could have access to her codes. If so you may want to have your mom call ganz and leave a message. They may have to change her username. Good luck.

Last edited by adrkmfdm; 04-23-2009 at 10:03 AM..
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Old 04-23-2009, 10:08 AM   #3
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Default Re: ? ? ? Account Hackers? ? ?

OK thanks so much we'll try that!
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Old 04-23-2009, 11:17 AM   #4
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Default Re: ? ? ? Account Hackers? ? ?

I have also received the same messsge on some of our accounts. I close out of my internet browser complete and go back in. It normally corrects the problem. The other reason you may not be able to get in is because of the website itself. We've had issues off and on being able to just get into certain accounts. Try to contact Ganz if you continue having problems.
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Old 04-23-2009, 11:19 AM   #5
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Default Re: ? ? ? Account Hackers? ? ?

Like adrkmfdm said then the easiest way after you enter the code and get the new code copy nad past it in change password and then write in the other boxes a new password hope this helps and it probably does mean she got hacked.
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Old 04-23-2009, 11:23 AM   #6
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Default Re: ? ? ? Account Hackers? ? ?

I have had this happen from time to time while they are updating servers and such. It does not mean that her account has been hacked. Don't be surprised if you still can't get in after you have changed her password. It may be a day or so before they resolve the issue, but she should be able to get on again. Just don't try to adopt a pet onto that account because it will really mess things up.
We did that thinking my granddaughter's account was getting hacked and lost out on all of the items and lost a room as well.
Just wait it out and see if it changes in a day.
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Old 04-23-2009, 01:41 PM   #7
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Default Re: ? ? ? Account Hackers? ? ?

OK thanks everyone!
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Old 04-23-2009, 03:07 PM   #8
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Default Re: ? ? ? Account Hackers? ? ?

Maby, i hope not!
somone did that to my little sister, spent all of her money, and then changed the pasword back!
WE were so mad!
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Old 04-23-2009, 03:47 PM   #9
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Default Re: ? ? ? Account Hackers? ? ?

Have you had any luck getting into your sisters account?
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Old 04-23-2009, 04:15 PM   #10
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Default Re: ? ? ? Account Hackers? ? ?

you can use the codes and that will tell you your current password. i hope this helped
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