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Old 08-26-2009, 03:05 AM   #21
Im Done 'Wif
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Default Re: Account Hacked

I am so sorry that your daughter's account is being hacked. I'd call Webkinz up again but earlier and try to talk them into helping you out. Also try changing the password to something that the person will never find out. Has your daughter ever told anyone she knows her password or secret code? You should ask her, maybe she'll have some extra information with you.

By the way, looking through posts I see a lot of people have offered you advice saying to send a small gift to each friend to see which friend has already been sent a gift. That advice is great as to you'll be able to see who has been hacking your account. Then right away delete that person and report their username to Ganz!
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Old 08-26-2009, 03:26 AM   #22
ღJalleyღ
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Smile Re: Account Hacked

I remember being hacked twice in '07. Make sure you change your password (Maybe your username if nessesary, that is what i did.) And keep your codes hidden. I keep mine in a toy locker you need a key to open. Otherwise i throw them out, only keeping one of them hidden. I would also try contacting Ganz through phone. Hope this helps!
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Old 08-26-2009, 04:05 AM   #23
Is Quite Indubitably
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Default Re: Account Hacked

It sounds like someone added a keylogger to your account. If you DL any games/music...pretty much anything, or go to websites (even if you accidentally type hotail.com instead of hotmail.com for example) the keylogger gets installed. They can see everything you type, hence why they have the new PW the second you change it.

I'd consider doing a system restore to about a week/week and a half ago and run disk cleanup, and a virus scanner, see if that doesn't solve your little problem.
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Old 08-26-2009, 04:07 AM   #24
Im Done 'Wif
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Default Re: Account Hacked

View Post Originally Posted by xanadu324
It sounds like someone added a keylogger to your account. If you DL any games/music...pretty much anything, or go to websites (even if you accidentally type hotail.com instead of hotmail.com for example) the keylogger gets installed. They can see everything you type, hence why they have the new PW the second you change it.

I'd consider doing a system restore to about a week/week and a half ago and run disk cleanup, and a virus scanner, see if that doesn't solve your little problem.
Is it possible to get a keylogger from clicking on an ad, or is just from mistyping a site's address?
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Old 08-26-2009, 04:08 AM   #25
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Default Re: Account Hacked

View Post Originally Posted by Princess_Starr.
Is it possible to get a keylogger from clicking on an ad, or is just from mistyping a site's address?
Yep, clicking ads will do it too, esp. if the ad was a "fake ad" because of the virus
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Old 08-26-2009, 04:09 AM   #26
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Default Re: Account Hacked

I'd also see if maybe someone at Ganz could log into your account,and see if when THEY change the PW, if it logs them out...not sure if they can do that or not, but it's worth a shot
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Old 08-26-2009, 04:14 AM   #27
Im Done 'Wif
Webkinz :)
 
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Default Re: Account Hacked

View Post Originally Posted by xanadu324
Yep, clicking ads will do it too, esp. if the ad was a "fake ad" because of the virus
OK. Thanks for clearing that up.
Looks like all my paranoia pays off in the end, I shall continue not clicking on ads. Those evil little keyloggers will never get me. xD
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Old 08-26-2009, 04:19 AM   #28
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Default Re: Account Hacked

If what you are saying is that all the codes are hidden, is there a chance that you daughter has accidentally given one of here pets the code as the pets name? I did it once, or, is here username one of the codes? I have seen that before.
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Old 08-26-2009, 07:16 AM   #29
uvs Bieber Fever and
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Default Re: Account Hacked

I am so sorry that that happen. Maybe you should write to GANZ. I once lost my bunny ears. . .
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Old 08-26-2009, 07:18 AM   #30
Mhig
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Default Re: Account Hacked

I am very sorry this is happening to you.I don't have any advice except call GANZ or email them.If they reset the password twice that means that they might have a secret code.Did you notice anyone new on your friends list?If so you may have found your hacker.But if I was hacking into someone's account I would delete my name so they would haveno way of figuring out who I am.Again, very sorry!!
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