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Old 08-25-2009, 08:33 PM   #11
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Default Re: Account Hacked

we were able to get into one account and do the send gift thing, and they all sent, but I deleted everyone from here phone. we can't even get into the other account now, this is really scary. Thanks for all of your advice. I will be on the phone in the morning. It is a really sad world when you have to resort to stealing from a childs play world online!
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Old 08-25-2009, 09:18 PM   #12
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Default Re: Account Hacked

Hi,

Sorry this happened. My "friend" gave me a pet code and she still had it (the code), so she used it to get in and take everything good, like my R&G Gem tree! Did someone recently come to her house, or give her a pet code? I would also try what DotDotDuck said, send a gift to everyone and if it says you sent to someone even though you know you didn't, actually DONT delete them, because GANZ can track KinzPost. Call GANZ tomorrow and tell them everything you know. They cannot track trading, so if they traded her items into some other account, GANZ can't do anything about it.
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Old 08-25-2009, 09:37 PM   #13
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Default Re: Account Hacked

I'm sorry this situation has been forced upon you and your daughters.
The great advice you've received leaves me at a loss to offer any of my own.
I hope this situation is resolved soon. Please keep us posted.
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Old 08-25-2009, 09:39 PM   #14
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Default Re: Account Hacked

if you tell ganz they will fix the prob and get you everything back....... I think
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Old 08-25-2009, 09:42 PM   #15
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Default Re: Account Hacked

I would contact ganz during hours, and tell them what is happening. Maybe they can change something where you can actually log in for a decent ammount of time...and you will be able to see who is hacking you. Then tell them again and this time tell them the username of the hacker and ask them to change ur username. Sorry this is happening to you!
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Old 08-25-2009, 09:47 PM   #16
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Default Re: Account Hacked

Change the password like such(as an example of how to imporve it, don't use this password):
Before
ilikepie
after
I1l2I3k4E5p6I7e
Remove the numbers and caps.........
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Old 08-25-2009, 09:48 PM   #17
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Default Re: Account Hacked

This is another reason why we should have an option on our webkinz account that shows us outgoing mail as well as the incoming. We should be able to see all the gifts or notes we have sent in the last 30 days at least. That way we would know who got sent what items and when.
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Old 08-25-2009, 11:01 PM   #18
marnabear
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Default Re: Account Hacked

View Post Originally Posted by imp17
This is another reason why we should have an option on our webkinz account that shows us outgoing mail as well as the incoming. We should be able to see all the gifts or notes we have sent in the last 30 days at least. That way we would know who got sent what items and when.
I have made that suggestion to them a couple of times. I wish more people would ask for it and it might happen. All email system I know of have this capability and it should not be impossible to do. Hacking is too easy to do and usually it happens to children who are not careful of their codes or passwords and trust their friends.
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Old 08-26-2009, 01:17 AM   #19
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Default Re: Account Hacked

If there is no way someone could have got one of your codes, another possibility is that you have a Trojan horse virus on your computer, where someone is copying your keystrokes, and is getting your passwords and even codes from your computer. Can you run a complete scan on your computer? This does take a while, but you may need to do this as soon as possible.
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Old 08-26-2009, 01:22 AM   #20
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Default Re: Account Hacked

It sounds like they have a code.
Do you have any other accounts? Send any VERY special items to those accounts ASAP. Change your password again just incase... something very complicated like sjfiuer9385Fnvs - literally I just typed random characters (write it down of course).

ALSO check your friends list on your kinzchat phone and delete any suspicous friends.
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