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I believe my daughter's 2 webkinz accounts have been hacked into. I thought the password error message we've gotten for 2 days was just a glitch. Tonight we reset the password, realized a bunch of kinzcash was gone, lots of new purchases, ect and then all the sudden we were logged out. Tried to go back in, and once again the password error, probably had been reset again by hacker. I tried to call Webkinz phone number, but of course it was after hours. Does anyone have any hints or ideas of what we should do? I'm just afraid that by the time I get ahold of them, the accounts will be very destroyed.
I'm so sorry this is happening.
I've called Ganz before when my account was hacked and they said that they won't replace lost/stolen items, cause it's our responsibility to make sure no one sees our password or secret codes.
If you want to find out who is taking your stuff, send each person on your friends list a small item, and if you get the "You have already sent this friend a gift today..." message, and you really didn't, at least you'll know who took them. Good luck! Hope you catch them, and IMMEDIATELY delete them off your list!
Hmm if someone can keep changing it then they have had access to the codes. You need a code to reset the password. Do you know if anyone else has access to the codes? I would say there is not too much you can do until tomorrow. If she has any rare items can you send them to another account? To find out who it is you can send a package to everyone on her phone. The person whose account says they have already gotten a present today is the hacker. Try this now. If they sent out stuff today that will find them. Then they will probably be banned by ganz.
I'm very sorry this happened to you. It happened to my friend once, too. Unfortunately, there's nothing you can do except if you have a 3rd account, send all the valueables to it. I'd also take dotdotduck's idea, about the sending gifts.
It is very sad when you get hacked into, especially if you have a lot of valueables. As a matter of fact, I'm going to take the secret code off my desk and put it with my others.
I'm so sorry to hear about this, is it possible someone got a hold of her pet codes? Since its both accounts and they are changing the passwords I'm thinking this is what happened.
ddd's idea is also a very good idea.
Make sure you call back to ganz tomorrow on their hours if things don't get sorted out, they may be able to help you.
I'm so sorry, I wish the best of luck to you guys I hope things work out.
Last edited by fuzzysocks; 08-25-2009 at 08:20 PM..
The codes have been put away in a box, so I don't think that is the case here. We can't even stay logged in long enough to do the gift thing, it keeps logging us out. Thanks for all the good advice, now we'll rely on prayers that we can get this stopped.
this happened to me with my old webkinz account, 3 times actually, i called ganz, they had my username changed but if you do that, try not to tell anyone that way it doesnt happen again, i learned the hard way, till i made my backup account, that i now use all the time so tomorrow during hours, call them an they can change the username so it'll say "i'm sorry, we do not recognize you" if the person tries to log in with the old username
I would try calling first thing in the morning. If you are patient keep chaning it . They will hopefully get bored and stop for the night. In the morning ganz can change her account names. Like everyone said, tell no one. I have 5 accounts and seperated all my nice stuff so if I get hacked no one can steal all my stuff. Also make sure her accounts don't have each other in their phones. A hacker can find out the other account names that way.
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