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Old 08-24-2011, 04:49 PM   #1
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Default Answered: Account freezes when I go to the WShop?

I was wondering if anyone knows why my account keeps freezing whenever i go the the W shop, i'm trying to finish my Webkinz Fan room, but i haven't been able to get into the WShop to buy anything.
Googlesboogles is offline Male
Best Answer - Posted by marnabear
I would need a little more information to be able to help you. First, which browser are you using? Are you able to load your dock before you try to go to the wshop? Are you not able to get to the wshop at all or does it hang up when you try to go to a different category?

Also check the article on the front page of the forum. You may have a version of the flash player that just causes hangups after various actions. You can try the advice about it or you can hope Ganz fixes it.
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Old 08-24-2011, 06:31 PM   #2
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Default Re: Account freezes when I go to the WShop?

I would need a little more information to be able to help you. First, which browser are you using? Are you able to load your dock before you try to go to the wshop? Are you not able to get to the wshop at all or does it hang up when you try to go to a different category?

Also check the article on the front page of the forum. You may have a version of the flash player that just causes hangups after various actions. You can try the advice about it or you can hope Ganz fixes it.
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Old 08-24-2011, 06:42 PM   #3
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Default Re: Account freezes when I go to the WShop?

View Post Originally Posted by marnabear
I would need a little more information to be able to help you. First, which browser are you using? Are you able to load your dock before you try to go to the wshop? Are you not able to get to the wshop at all or does it hang up when you try to go to a different category?

Also check the article on the front page of the forum. You may have a version of the flash player that just causes hangups after various actions. You can try the advice about it or you can hope Ganz fixes it.
Marnabear said it all
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Old 08-24-2011, 07:50 PM   #4
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Default Re: Account freezes when I go to the WShop?

View Post Originally Posted by lilkinza
Marnabear said it all
Yes like lilkinza said
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Old 08-25-2011, 11:33 AM   #5
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Default Re: Account freezes when I go to the WShop?

To fix it open up a new tab and go straight to
Welcome to Webkinz
It worked for me
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Old 08-25-2011, 01:38 PM   #6
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Default Re: Account freezes when I go to the WShop?

yah that happened to me on my dads computer at the wshop and it happened usually when i press back to categories wonder why
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Old 08-25-2011, 02:42 PM   #7
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Default Re: Account freezes when I go to the WShop?

View Post Originally Posted by Cordelia
yah that happened to me on my dads computer at the wshop and it happened usually when i press back to categories wonder why
The back to categories is caused by the latest two versions of flash. If you haven't updated your flash you won't get this problem. (There is a way to downgrade but Ganz are supposed to be looking into this problem now...)
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Old 08-25-2011, 04:13 PM   #8
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Default Re: Account freezes when I go to the WShop?

It must be flash then, because it does it in both IE and Chrome, and my dock loads fine, i can't go "back to categories".
Googlesboogles is offline Male
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