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Old 03-10-2009, 02:29 PM   #11
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Default Re: Account due to expire, concerns about adoption glitch

here is a direct quote from the "help" section of the Webkinz Website, under "when does my account expire? What do I do about it?"

Before your account expires, you will be notified by Webkinz, via KinzPost reminding you to adopt a new pet. When your account does expire, you will have a grace period of 14 days, after which you will no longer be able to access your Webkinz account. Don't worry, though, your pet, items, rooms and KinzCash will be fine for a minimum of 30 days during which you can renew your account for another year by adopting a new Webkinz or Lil'Kinz pet. As soon as you adopt your new pet, you will automatically be able to play with all of your pets on your account.

Remember: If your account has expired, you must adopt your new pet through the “LOG IN” button. “NEW MEMBER” is for new members only.


Hope I helped!
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Old 03-12-2009, 12:08 PM   #12
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Default Re: Account due to expire, concerns about adoption glitch

Thanks for all the suggestions. I went ahead and made the adoption this morning and everything seemed fined. Logged out and back in to check and couldn't get in - it had locked up my Firefox. Tried IE and it locked up as well. Restarted my computer and was able to get back in, although it was very slow. Thankfully though, it looks like we avoided the glitch.
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Old 03-12-2009, 12:21 PM   #13
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Default Re: Account due to expire, concerns about adoption glitch

Thank you for starting this thread. I am in the same position. I think will just go ahead and adopt...It's a POTM though
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Old 03-12-2009, 12:41 PM   #14
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Default Re: Account due to expire, concerns about adoption glitch

I personally believe this issue has EVERYTHING to do with the birds. I adopted 4 pets earlier this week....first was a yorkie....it all went fine, I played with him for a bit and it was all good. Than I adopted a robin and as soon as I hit play with my pet, I got the server message and was booted out of my account. I tried signing in again but before the screen would even load, I was getting booted again. This happened all day and was driving me mental, that night I got a brain wave... I signed in and hit 'adopt a new pet' instead of 'begin playing'. It took me to the adoption centre and everything went fine, I adopted another yorkie and a spotty dino with absolutely no problem what so ever. My account has fine ever since Woohoo! Now I have NOT tried playing with my robin since the problem so I do not know if he is 'playable' but he is there.
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Old 03-12-2009, 01:52 PM   #15
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Default Re: Account due to expire, concerns about adoption glitch

I went ahead and adopted my Phoenix today because I have been waiting for over a week. Everything went fine except for I can't get to him or the room he's in I called GAnz, it's not new with this acct. quite a few pets are locked in their rooms
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Old 03-12-2009, 02:07 PM   #16
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Default Re: Account due to expire, concerns about adoption glitch

I would just adopt the pet because it is probably a goodIdea to try. Many people have not had any problems and if you do get your account locked I would call Ganz and tell htem about how you wanted to get another pet to renew and it locked you out so then I am sure they would want to help you because some one with an account is some one who is pulling revenue for them
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Old 03-12-2009, 02:08 PM   #17
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Default Re: Account due to expire, concerns about adoption glitch

View Post Originally Posted by funmamas
I went ahead and adopted my Phoenix today because I have been waiting for over a week. Everything went fine except for I can't get to him or the room he's in I called GAnz, it's not new with this acct. quite a few pets are locked in their rooms
That's so disappointing! You must be feeling very frustrated. I went ahead and adopted my Phoenix today. No problems so far, but I'm holding my breath! I hope you get all your pets unlocked soon!
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Old 03-12-2009, 02:09 PM   #18
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Default Re: Account due to expire, concerns about adoption glitch

View Post Originally Posted by mamajedi
Thanks for all the suggestions. I went ahead and made the adoption this morning and everything seemed fined. Logged out and back in to check and couldn't get in - it had locked up my Firefox. Tried IE and it locked up as well. Restarted my computer and was able to get back in, although it was very slow. Thankfully though, it looks like we avoided the glitch.
I'm happy to hear that you didn't hve any trouble with the adoption. Which pet did you adopt? Congratulations!
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Old 03-12-2009, 02:22 PM   #19
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Default Re: Account due to expire, concerns about adoption glitch

I got a unexpected call from Ganz today ! I had called on monday about my Pegasus adoption that froze me out of that account ! but it was fixed that day and someone had called me already ! Anyway Ganz called this am to make sure everything was alright ( REALLY NICE ) it is but I said when I talked to them on monday they had said it should be alright to adopt more but if I wanted to be sure to wait a day or two ! So I asked this guy if it was safe yet ? he said they have had alot of adoptions and yesterday and this morning and they seem to be fine ,so he told me to go ahead and adopt ,but I am waiting for my son to get home from school !
You do have a 2 week grace peroid to adopt after your account expires but even then you can still adopt anytime and your things and pets will still be there ! Good Luck ,but I am sure all is well !
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Old 03-12-2009, 02:28 PM   #20
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Default Re: Account due to expire, concerns about adoption glitch

View Post Originally Posted by b1uski3sxox
here is a direct quote from the "help" section of the Webkinz Website, under "when does my account expire? What do I do about it?"

Before your account expires, you will be notified by Webkinz, via KinzPost reminding you to adopt a new pet. When your account does expire, you will have a grace period of 14 days, after which you will no longer be able to access your Webkinz account. Don't worry, though, your pet, items, rooms and KinzCash will be fine for a minimum of 30 days during which you can renew your account for another year by adopting a new Webkinz or Lil'Kinz pet. As soon as you adopt your new pet, you will automatically be able to play with all of your pets on your account.

Remember: If your account has expired, you must adopt your new pet through the “LOG IN” button. “NEW MEMBER” is for new members only.


Hope I helped!
There they said a minimum of 30 days, but the maximum is much longer. In their User Agreement it says this:
"If you let your Account lapse without renewing it prior to the end of your then-current Registration Period as discussed above, you may reactivate your Account within the next six months: (i) for a further period of twelve (12) months from the date of reactivation by registering a new Webkinz pet; or (ii) for a further period equal to the length of the renewal period selected by you upon payment of the then current and applicable renewal fee, if available."

Last edited by Chickadee123; 03-12-2009 at 02:32 PM..
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