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Old 03-10-2009, 11:07 AM   #1
Mamajedia24
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Default Unanswered: Account due to expire, concerns about adoption glitch

My husband's WW is due to expire next Monday. We want to adopt a new pet (already have one) to keep account open (He has way too many things to just let it go, especially Medieval theme). However, I have been holding off because of the adoption glitch. I am getting concerned now as we are rapidly approaching our deadline. I have been hoping to hear that the problem has been solved, but Ganz doesn't seem to be making an official statement regarding this problem.

I would like to know what suggestions anyone has for me to do.

Also, to those who have adopted and been hit by the glitch, when you contacted Ganz and they reset the account, did the adoption go through?

I figure I need to do something before the weekend to allow time to contact Ganz if necessary.

Thanks for all input and suggestions.
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Old 03-10-2009, 11:11 AM   #2
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Default Re: Account due to expire, concerns about adoption glitch

i would go ahead and try, i adopted my yorkie and a lil pg this morning with n trouble, but if you do have trouble a good number is 1-800-724-5902 and 0 for a live person, good luck
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Old 03-10-2009, 11:12 AM   #3
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Default Re: Account due to expire, concerns about adoption glitch

I would say to go ahead and try it and then IF something goes wrong..you can call them and get it fixed. I am sure they would be happy to help to keep an account on the payroll. lol
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Old 03-10-2009, 11:15 AM   #4
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Default Re: Account due to expire, concerns about adoption glitch

I THINK you get some sort of a 2-week Grace Period (check the website FAQ for details, cause I really don't know ), but I'd just go ahead, adopt a pet, and if you get locked out, the account PROBABLY WILL NOT EXPIRE, since the pet's already adopted. Hope I helped!
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Old 03-10-2009, 11:31 AM   #5
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Default Re: Account due to expire, concerns about adoption glitch

Here is the information straight from Ganz's FAQ on the main page:

->->->When you adopt a Webkinz pet, you get to play in Webkinz World for one year. At the end of the year, you can adopt a new pet onto your Webkinz World account. This will renew your account and all the Webkinz pets on it for one more year. Each time you adopt a new Webkinz pet, your account will be extended for a year from the date of adoption. Please note that the years are not cumulative (so, if you adopt a pet on May 2, 2006, your whole account will be renewed until May 2, 2007. The account is only renewed for one year, regardless of how many Webkinz pets you adopt at once).<-<-<-

If your adoption enters in, then the account will automatically be extended for 1 year, whether or not you can get back into it. Hopefully you will be one of those who will have no problems!
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Old 03-10-2009, 11:35 AM   #6
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Default Re: Account due to expire, concerns about adoption glitch

I would adopt now and call for help with any troble you may come across.
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Old 03-10-2009, 11:38 AM   #7
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Default Re: Account due to expire, concerns about adoption glitch

there is a 30 day grace period. I rememeber reading that on the webkinz customer service area. Check it out.
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Old 03-10-2009, 11:40 AM   #8
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Default Re: Account due to expire, concerns about adoption glitch

I would adopt anyway. Maybe this will let GANZ see how much this glitch is affectiing their pocket.
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Old 03-10-2009, 12:20 PM   #9
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Default Re: Account due to expire, concerns about adoption glitch

From Meowsrus: If your adoption enters in, then the account will automatically be extended for 1 year, whether or not you can get back into it. Hopefully you will be one of those who will have no problems!

This is part of what I don't know about the glitch - are the adoptions going through?

Thanks to all who have responded. I didn't realize there was a grace period. That takes takes some of the stress out of having to do this immediately.
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Old 03-10-2009, 12:40 PM   #10
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Default Re: Account due to expire, concerns about adoption glitch

I would try as another person suggest. We've adopted 5 webkinz over the weekend with no glitches.
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