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Old 08-07-2007, 02:57 PM   #1
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Default Unanswered: Account is down - PLEASE PLEASE HELP

PLease - does anyone know a way to contact Ganz aside from the customer service number and email. Or does anyone know an extension number on the customer service number that gives you a live person. My account has been down for going on 7 weeks now, and I guess they are sick of hearing from me because they have stopped answering my calls or calling me back. I have left 6 messages over the last two weeks for Percy (the person "assigned" to my problem) and they have gone ignored. I have 40 webkinz and 3 boxes of cards invested in this account, and they are doing NOTHING to help me. If anyone has any helpful suggestions I am all ears!

Last edited by zetapie; 08-07-2007 at 03:05 PM..
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Old 08-07-2007, 03:42 PM   #2
will START ALL OVER!
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Default Re: Account is down - PLEASE PLEASE HELP

Yeah, Katz is right. She told me the direct phone number. I pressed 0 to talk to an operator. I asked if I could talk to someone about my Webkinz account. They put my right through and my problem was fixed. They open at 9 am and close at 5 pm or something like that. I called in the morning around 10 pm EST.

Good luck with your account!


-MissWebkinz
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Old 08-07-2007, 06:37 PM   #3
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Default Re: Account is down - PLEASE PLEASE HELP

thanks - I will call the direct number in the morning!
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Old 08-07-2007, 06:38 PM   #4
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Default Re: Account is down - PLEASE PLEASE HELP

Great Miss Webkinz.. glad it worked for you and everything is fixed!
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Old 08-07-2007, 08:09 PM   #5
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Default Re: Account is down - PLEASE PLEASE HELP

They can usually fix your problem easily, they are really helpful.
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