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Old 09-09-2009, 08:30 AM   #1
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Question Unanswered: account acting weird

Is anyone's account acting weird like mine? Since they have gone to school time on the hourly things it has been doing this.
Here are some things happening

1. It has been kicking me off my phone
2. Kinzville academy has blank spaces and negative ones at the top
3. My storage space at the bottom is all spaced out with blank boxes so it is hard to see my stuff
4. Please wait is happening a lot. this hardly happenend before.
5. My unicycle disappeared from my house. I had a friend over who was in the room with me riding it and then the account froze up and I had to log out. When I came back the person was gone and so was the unicycle. I have searched everyroom in my house and it is not there. Nothing else is missing.

Thanks for your help.
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Old 09-09-2009, 08:55 AM   #2
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Default Re: account acting weird

I have been having some of the problems. I think it is dark green that always kicks me off my phone. My storage space has blank spaces too, but not all of the time (it is not consistent, so I don't know what is causing it).

If the please wait happens after everything, you may want to contact customer service at 1-866-webkinz (there might be something wrong with the server that your account is on).

If you can't find your unicycle, you can either fill in the form for having something stuck (say your unicycle is stuck) and then they should be able to put it back in your dock (if it is still showing in your account). It might be best to call about the unicycle too. I have heard this happen before with vehicles (it is not a new problem). Good luck with your account.
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Old 09-09-2009, 09:04 AM   #3
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Default Re: account acting weird

I have had these problems. I am not sure what to do, but I would contact Ganz or call them.
Hope those problems get fixed.
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Old 09-09-2009, 09:18 AM   #4
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Default Re: account acting weird

Where ar the forms to fill out for something stuck?
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Old 09-09-2009, 10:47 AM   #5
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Default Re: account acting weird

View Post Originally Posted by srw303034
Where ar the forms to fill out for something stuck?
Go to www.webkinz.com and click on customer service. You should be able to find it there. Choose I have a vehicle stuck.

You will need the code from any pet on your account and the birthday you used when you registered the account. Remember that the birthday is entered day first and then month.
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Old 09-09-2009, 10:47 AM   #6
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Default Re: account acting weird

View Post Originally Posted by srw303034
Where ar the forms to fill out for something stuck?
From the WW main page (before you log in), click on the customer service link. Click on "I have something stuck!", then click on "I have a vehicle stuck in a doorway". Here is the link:

Webkinz´┐Ż - I Have Something Stuck!

Good luck! I hope it works for you!
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Old 09-09-2009, 11:00 AM   #7
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Default Re: account acting weird

"Please wait" is happening a lot more for me as well. I lost 2 classes at the academy because of it. Once I was in the middle of a class and please wait came on and my time ran out. The next time I had successfully completed the class but please wait came on and stayed! I had to log out so it showed that I had failed the class. I haven't had any of the other problems that you have had...yet! Hope they fix it soon if it is the server. I hope you find your unicycle soon!
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