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Old 07-15-2009, 11:44 AM   #1
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Default Unanswered: 7 stuck envelopes

Hey,
Ineed help. i have 7 stuck envelopes in my mailbox on webkinz and i can not open them so i told ganz to fix it for me and it will take them a while to fix it.
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Old 07-15-2009, 11:58 AM   #2
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Default Re: 7 stuck envelopes

ok, so what is the problem?
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Old 07-15-2009, 11:59 AM   #3
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Default Re: 7 stuck envelopes

I think you will just have to wait till they fix it for you. You could try clearing your cache or something while you are waiting.
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Old 07-15-2009, 12:04 PM   #4
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Default Re: 7 stuck envelopes

Thats happened to me once. I just waited till i could open them. You should just wait till they help you because they are probably busy. Have you logged out then in? I hope your problem gets solved!
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Old 07-15-2009, 12:07 PM   #5
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Default Re: 7 stuck envelopes

UGH! I have the same problem! I have 2 though, and they have been there forever, i've called ganz but they didn't fix it
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Old 07-15-2009, 12:28 PM   #6
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Default Re: 7 stuck envelopes

That happens a ton to me! Too many times to count... xD

So, the most you can do is clear your cache, browsing history, cookies, and such! Also, you may want to keep on trying while you're at it. Log off and then back on a couple times and then try again! Pretty much try anything you think that would help! If it continues to still be stuck.. just wait, I guess!
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Old 07-15-2009, 03:53 PM   #7
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Default Re: 7 stuck envelopes

I have this same problem, I had four stuck and then one of them just disappeared, it was weird. I emailed them and got something like "we are aware of the problem and are currently working on a solution" yeah right, that was like six months ago! So now I have tree stuck but the only ones that get stuck for me are ones from ganz that aren't holiday messages, letters and gifts from other webkinz members I can open just fine. It must be junk mail, especially if it comes from ganz. Call or email them (you may have better luck with a call), that's my best advice, I have no patience for them so I just ignore the letters. Though I should probably call them about my mail and missing wish tokens! Or the letters may automatically delete after a certain amount of time like my one did.
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Old 07-15-2009, 05:05 PM   #8
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Default Re: 7 stuck envelopes

There really is nothing you can do.
Your are just going to have to wait until Ganz
is able to fix the problem for you.

- Midnights Bliss
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Old 07-15-2009, 05:07 PM   #9
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Default Re: 7 stuck envelopes

This happens to me all the time!! If you just leave it alone, it will eventually go away! Sometimes it can get confusing when you go to your message box and you forget which one is stuck! You can always call Ganz if you need it fixed right away! Hope this helped and good luck!
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Old 07-15-2009, 05:10 PM   #10
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Default Re: 7 stuck envelopes

i dont know how to fix it...i have 4 of them stuck....when i went to ope n them it froze on my page
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