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Old 03-24-2009, 07:03 PM   #1
I am obsessed with
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Default Unanswered: 4 exclusive items stuck in room! Please help me!!!

I was cleaning out my exclusive room, The Cove, a few nights ago at a sleepover, because we were on webkinz and everything, and when I was deleting out my room and adding it to my dock 4 of my exclusive items (and they are still there) cannot be removed. ??? I keep clearing catche and restarting but it still does the same thing:

I press the EDIT button.
I move my mouse over the item i want to remove, and the block goes to the end of the house!
I click the selected item, but no Move or Remove option comes up.

What do I do?? Please help me!
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Old 03-24-2009, 07:06 PM   #2
 
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Default Re: 4 exclusive items stuck in room! Please help me!!!

you will probably have to contact Ganz. on the webkinz homepage go to customer service, and then help i have an item stuck in the room. i have done this many times before and it is safe. it will probably take 1-3 days to get your items.
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Old 03-24-2009, 07:26 PM   #3
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Default Re: 4 exclusive items stuck in room! Please help me!!!

i_like_pie is right. Go fill out the form on Webkinz customer service. You will have to supply the code for any pet on your account and I believe you may have to enter your birthday. You have to give the name of the stuck item and the room it is in. You need to fill out the form for each item that is stuck. I do not know why they require the name of the room, because they will remove all of the same item and put them in your dock. I had a spider plant stuck in one room and filled out the form. I finally found a bunch of spider plants in my dock because every single one of the ones I had in my house was removed. I was not sure where they all came from.
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Old 03-24-2009, 07:28 PM   #4
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Default Re: 4 exclusive items stuck in room! Please help me!!!

Thanks so much guys -- I'll go fill out the form now!
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Old 03-24-2009, 07:43 PM   #5
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Default Re: 4 exclusive items stuck in room! Please help me!!!

as they told you the only thing youc an really do is to contact Ganz, I hope your exclusives can be recovered soon!


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