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Old 03-09-2012, 09:03 AM   #1
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Default Unanswered: 3 Months Membership...

Hi I was wondering why on my account it's saying that in 7 days my membership is gonna expire? When I just bought a new membership like 2 days ago? I did had a 1 Membership that was gonna end this month but I cancel it because I wanted a 3 Month one so I could get the Deluxe St. Patrick shirt. Even on my bank account no where does it says that I order a 3 Month Membership and that's never happen before. it always shows up right after I buy a Membership. But on my Webkinz account, it did give me my membership gift so this makes no sense at all. I just hope that when the 7th day comes my Membership will still be there plus my bank account doesn't mess up! Should I worry or what?
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Old 03-09-2012, 10:55 AM   #2
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Default Re: 3 Months Membership...

When did you cancel the 1 month membership?
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Old 03-09-2012, 11:28 AM   #3
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Default Re: 3 Months Membership...

View Post Originally Posted by Littlekozmo
When did you cancel the 1 month membership?
The same day I order the 3 Months Membership but I cancel the 1 month membership first than I bought the 3 Months Membership
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Old 03-09-2012, 11:30 AM   #4
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Default Re: 3 Months Membership...

Hmm, did you get a confirmation email from Ganz?

Also when you go deluxe, on WW you will get a letter congratulating you on going deluxe. Did you happen to get that letter?
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Old 03-09-2012, 01:09 PM   #5
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Default Re: 3 Months Membership...

View Post Originally Posted by Cheesy1
Hmm, did you get a confirmation email from Ganz?

Also when you go deluxe, on WW you will get a letter congratulating you on going deluxe. Did you happen to get that letter?
Yes I got a email about me getting a deluxe plus I bought a webkinz. That why I don't understand whats going on...

Well all I got to say is that I will wait until the 16th and see what happens. If it ends my Membership than I will have to call Ganz and find out whats up, even though I don't want to!

Last edited by WHHS2002; 03-09-2012 at 01:09 PM..
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Old 03-09-2012, 02:18 PM   #6
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Default Re: 3 Months Membership...

Hmm, that's weird! Sorry that that's happening to you!
I think you'd be best to try one of two things:
a) wait until the "expiry" date and see what happens- after all, with the new rule about accounts not expiring, you wouldn't be in much trouble. No kinzpost or trading for a day and then call Ganz. No big deal (:
b) Call Ganz now.

Best of luck with your problem (:
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Old 03-09-2012, 07:17 PM   #7
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Default Re: 3 Months Membership...

Hi there! I am so sorry that this has been happening. I think the best thing to do is to let Ganz know about this problem immediatly! Here's the link to contact them: Contact Us

Good luck!
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Old 03-09-2012, 09:19 PM   #8
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Default Re: 3 Months Membership...

Sorry you are having problems and the best thing to do is call the estore number as soon as you can and make sure that your account is the way you want it and that your one-month is not on auto renewal. You can also log on to your etore account and then go to manage account and see your membership purchases. Don't fill out a form if you can call instead.
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