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Old 08-02-2011, 05:40 PM   #1
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Default Unanswered: 2 questions. No deluxe gift box & WKW keeps crashing

I didn't get my deluze gift box
I understand most people didn't, but webkinz said to "let them know" if you don't get yours. Exactly HOW? Do they have a customer service email or #?
Second, the last day or 2 webkinz keeps freezing up. Whenever I go in the park, it won't let me type anything and when I try to go back to my room, it won't load.

anyone else having problems?
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Old 08-02-2011, 05:41 PM   #2
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

Call Webkinz and tell them you didn't get it.
But just so you know, you have to be atleast 18 to call them. So if you're not 18, you'll have to have your parents call.
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Old 08-02-2011, 05:46 PM   #3
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

thank you.. i'm waaaaaaaay over 18 lol
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Old 08-02-2011, 05:51 PM   #4
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

"...Webkinz Consumer Support at 1-866-932-5469, Monday-Friday between the hours of 9am-6pm Eastern Standard Time. Please note that we only speak to adults over the age of 18."

That is what it says on the Webkinz Homepage.

Hope it helps
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Old 08-02-2011, 06:14 PM   #5
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

First I would call Ganz and tell them you didn't get your deluxe gift box.
Next hmm maybe a glitch for WKW crashing.
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Old 08-02-2011, 06:21 PM   #6
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

First of all before you call, when did your deluxe membership start? If it expires this month you will not get a gift since you got one the first month that you joined.

I wondered the same thing about one of my accounts and then realized that it expires in about a week so no deluxe gift this month.
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Old 08-02-2011, 06:28 PM   #7
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

it just renewed on 7/28
i do the $2 a month one.. and after they'd send the email about charging my card (on the 28th), i'd get my gift box on the 1st. i'm not particularly worried about that.. the loading issue has me a little freaked out though. it's most definitely a glitch... webkinz crashed both of our desktop computers today.. so i'm a little leary about logging in on the laptop :/
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Old 08-02-2011, 06:37 PM   #8
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

I checked the plans and sorry to say but on the $2 plan you do not get a monthly gift box.
http://www.webkinz.com/us_en/deluxe_membership.html

However, you may have gotten one last month as there was a glitch in which $2 dollar plan members received one.


Deluxe Webkinz Players Delighted with Monthly Gift Box Glitch
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Old 08-02-2011, 09:14 PM   #9
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Default Re: 2 questions. No deluxe gift box & WKW keeps crashing

on the home page of wi i says that some people didnt get their august gift box read all of it and maybe it will help you
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