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Old 07-04-2008, 10:12 PM   #11
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Default Re: 10th webkinz ------> No superbed!

I'm sorry this happened to you.
I guess you could try to contact Ganz.
Wish I could help more
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Old 07-04-2008, 11:10 PM   #12
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Default Re: 10th webkinz ------> No superbed!

that once happened to my but when i logged back in later my items were in my dock without even opening the gift. hopefully everything will work out...good luck!!!
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Old 07-04-2008, 11:14 PM   #13
krqcmom
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Default Re: 10th webkinz ------> No superbed!

How disappointing.

Did you adopt one pet alone or two together - I adopted two at the same time (once...) and had to log out and log back in again to get the POTM items.

Good luck - hope you find that superbed box!
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Old 07-05-2008, 09:47 AM   #14
M1ssKat1e
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Default Re: 10th webkinz ------> No superbed!

Two together, it was actually a few days ago. I've logged in and out several times since.
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Old 07-05-2008, 09:54 AM   #15
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Default Re: 10th webkinz ------> No superbed!

I'm so sorry that happened to you. It is very frustrating and sad. Ganz has been stubborn when it comes to re-imbursing items but since you have a screen shot that might help. Be sure and send along a copy of it when you email them. Let us know what happens.
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Old 07-05-2008, 10:14 AM   #16
MsRockStarr
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Exclamation Re: 10th webkinz ------> No superbed!

View Post Originally Posted by diamond0203
I'm so sorry that happened to you. It is very frustrating and sad. Ganz has been stubborn when it comes to re-imbursing items but since you have a screen shot that might help. Be sure and send along a copy of it when you email them. Let us know what happens.
Even having a screen shot does NOT get you too far with GANZ. My daughter registered the Elephant last month on June 1. :el1:She did not get anything at all that day for POTM... in fact, she was having numerous problems with the site. (with the elephant and a dog). About 2 days later she was able to log in again, and then it goes and says the congrats and stuff, and a lootbag shows up... then she goes and opens the loot bag and wouldnt you know, the lootbag said here is you prize, and all it was was $0 kinzkash (that is right ZERO ). I called Ganz and I got NOWHERE with them. The lady on the phone even had the nerve to ask me if I read the terms and conditions. (yeah like 3yrs ago when my daughter joined). They said they are not responsible for glitches. (the lady had a heavy accent and I did not understand the word glitches from her at first).

I believe if Ganz is going to sell a product that promotes the use and special things from their website.... then they SHOULD BE RESPONSIBLE for any and all glitches on their website.
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Old 07-05-2008, 10:16 AM   #17
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Default Re: 10th webkinz ------> No superbed!

yesterday i adopted my 70 webkinz and i got one
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Old 07-05-2008, 10:59 AM   #18
MoNotDaVinci
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Default Re: 10th webkinz ------> No superbed!

it just really makes me mad that i spend the money to buy the webkinz and they do this. I still have 3 unopened bed boxes but i still want what is promised to us.. and the potm .. i have been saving for a while now since i got it in a trading card box.... i just wanted to cry ..and now i am leaving for the beach tomorrow ( YAY ) but probably will not have internet access and cant call ganz .. i guess i will just cry ..then stop crying for a week and come home and cry some more lol.
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