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Old 12-25-2011, 09:37 PM   #1
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Angry Answered: 10 or more strange Christmas cards AND no gift?

Hi Webkinz Insider! I'm very confused...First of all it took me the entire day to long into webkinz, I had to keep rebooting my computer and every time I tried to log in, it wouldn't work. I went on a different computer, and about 100 more tries of logging in it finally worked, and I looked in my mail and I had about 10 of these:
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I don't even have the webkinz estore pet in this photo, AND I didn't get my gift either. I'm so confused!
neocat3miracle is offline Female
Best Answer - Posted by cocogirl211
Logging into WW is traditionally slow during the holidays because so many people are trying to get on & grab their gift. It's not uncommon to be delayed, and unfortunately if the root cause of this problem is too many people the only way to get on is a) wait it out or b) keep trying until you get in.

As for having 10 of those, that's abnormal. You should have one. Although it does not matter that you do not have the Cheshire cat (sp?), he's in my card too and I don't own him. This isn't like Santakinz in that you will receive a card with only your pet on it, that is the card sent to every WW account.

And the gift? You should have gotten it. Click here and you'll see other WI members responses to this problem. Most of them involve calling Ganz if you do not receive it.
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Old 12-26-2011, 02:19 AM   #2
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Default Re: 10 or more strange Christmas cards AND no gift?

Logging into WW is traditionally slow during the holidays because so many people are trying to get on & grab their gift. It's not uncommon to be delayed, and unfortunately if the root cause of this problem is too many people the only way to get on is a) wait it out or b) keep trying until you get in.

As for having 10 of those, that's abnormal. You should have one. Although it does not matter that you do not have the Cheshire cat (sp?), he's in my card too and I don't own him. This isn't like Santakinz in that you will receive a card with only your pet on it, that is the card sent to every WW account.

And the gift? You should have gotten it. Click here and you'll see other WI members responses to this problem. Most of them involve calling Ganz if you do not receive it.
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Old 12-26-2011, 09:42 PM   #3
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Default Re: 10 or more strange Christmas cards AND no gift?

Ok, thanks Cocogirl211, that really helped! Yeah I guess I didn't really think about that. I still didn't get my gift though. I'll probably call Ganz or something.
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