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Old 08-05-2008, 04:48 PM   #21
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Default Re: OMG somebody help please!

Sometimes numbers look like other numbers or letters. other wise call webby
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Old 08-05-2008, 04:54 PM   #22
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Default Re: OMG somebody help please!

e-mail: support@webkinz.com
phone number: 1-866-webkinz

Good luck
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Old 08-05-2008, 05:00 PM   #23
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Default Re: OMG somebody help please!

Are you sure the tag was secure when you bought it because someone could of used it before you. There a way of putting it back in the plastic cover without anyone knowing it was taken out. I hope that hasn't happened but it is always a possibility.
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Old 08-06-2008, 11:24 AM   #24
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Talking Re: OMG somebody help please!

View Post Originally Posted by legalcat
Just an FYI that I did the form from the website and it sent me back an automated email asking for more inforamation and they never replied to that form.. I waited for 5 weeks and then I called and they did it over the phone in about 5 minutes... so yes while the form is the "correct" way to do it, you can also do it over the phone and its a lot faster
Okay thank you so much! You've been a great help and are definetly getting rep! Lol I will try caling them today and see what I can do
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Old 08-06-2008, 11:26 AM   #25
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Default Re: OMG somebody help please!

it is a problem that should be fixxed by the end of the week
they had a problem that some of the animal s were shipped before codes were entered in the system
Old 08-06-2008, 11:30 AM   #26
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Default Re: OMG somebody help please!

good luck getting it fixed I hope it works
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Old 08-06-2008, 11:31 AM   #27
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Default Re: OMG somebody help please!

View Post Originally Posted by clara39
Are you sure the tag was secure when you bought it because someone could of used it before you. There a way of putting it back in the plastic cover without anyone knowing it was taken out. I hope that hasn't happened but it is always a possibility.
I don't think so I bought it at a store were they keep them locked up and everything so its pretty secure
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Old 08-06-2008, 11:42 AM   #28
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Default Re: OMG somebody help please!

let us know if you get eveything figured out. I know a GANZ rep's email because i know him but i cant really u know give out his e mail on here. It's against the WI rules.
Old 08-06-2008, 01:33 PM   #29
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Wink Re: OMG somebody help please!

View Post Originally Posted by sherbet_bunny14
let us know if you get eveything figured out. I know a GANZ rep's email because i know him but i cant really u know give out his e mail on here. It's against the WI rules.
Yes well it finally worked! Yay! I was on the phone with them when I tried again and then said opps it just worked!! Lol thanks for your help
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