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Old 08-05-2008, 10:20 AM   #11
I am so...
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Default Re: OMG somebody help please!

Okay in customer support the webkinz manatee isn't listed!!!

Last edited by diamondsrock133; 08-05-2008 at 12:41 PM..
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Old 08-05-2008, 10:31 AM   #12
legalcat
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Default Re: OMG somebody help please!

Hi there. this has happened to me... make sure you keep the plush AND the reciept for the store or the contact info for the store....

You have to prove that you actually have the plush that you bought at the store.. so they will ask you for information about the store where you bought it AND information from the tag on the plush toy in addition to other information from the adoption code tag...

Make sure you keep following up with them... you should call them AND email them... it may take longer if you only email them..
Old 08-05-2008, 10:35 AM   #13
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Default Re: OMG somebody help please!

That happened to me!! I just used coustemer support, and i got a e-mail about 3 weeks later! But atleast it worked!!
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Old 08-05-2008, 11:28 AM   #14
4 Accts. please ask
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Default Re: OMG somebody help please!

There is another thread on here about this. They persons manatee code would not work and when they talked to ganz they were told that some of the manatees were shipped out before their codes were entered into the system and that they were aware of the problem and that it should be fixed before the end of the week. Hope this helps.
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Old 08-05-2008, 12:42 PM   #15
I am so...
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Default Re: OMG somebody help please!

Okay thanks again to everyone you have been such a help!!!
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Old 08-05-2008, 12:45 PM   #16
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Default Re: OMG somebody help please!

I was on Ganz's website and they said they dont have a phone number for privacy reasons. Go to customer support, they can help you.
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Old 08-05-2008, 12:52 PM   #17
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Default Re: OMG somebody help please!

View Post Originally Posted by missi
Go to the login page and click on customer service, then adoption issues, then something about incorrect code. It will give you a form to fill out and they will get back to you. Be warned that it can take a few days to resolve the problem.
This is what I was going to say. This is the correct thing to do.
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Old 08-05-2008, 01:59 PM   #18
I am so...
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Red face Re: OMG somebody help please!

View Post Originally Posted by Flairfive
This is what I was going to say. This is the correct thing to do.
Yeah I tried but the manatee wasn't listed!
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Old 08-05-2008, 02:03 PM   #19
legalcat
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Default Re: OMG somebody help please!

Just an FYI that I did the form from the website and it sent me back an automated email asking for more inforamation and they never replied to that form.. I waited for 5 weeks and then I called and they did it over the phone in about 5 minutes... so yes while the form is the "correct" way to do it, you can also do it over the phone and its a lot faster
Old 08-05-2008, 02:08 PM   #20
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Default Re: OMG somebody help please!

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com
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