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Old 04-01-2008, 02:00 PM   #1
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Default Unanswered: [SOLVED] What is GANZ costumer service number?

Hello... I was wodnering what GANZ costumer service number is... I adopted my black cat and when I opened the bonus box it said rare item but there was nothing, and nothing in my dock either.
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Old 04-01-2008, 02:04 PM   #2
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Default Re: What is GANZ costumer service number?

That is strange. I would tell you the number but I dont have it. Ill see if I can find it.
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Old 04-01-2008, 02:07 PM   #3
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Default Re: What is GANZ costumer service number?

Thanks. But dont spend too much time looking for it for me... I am sure I will find it sooner or later.
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Old 04-01-2008, 02:08 PM   #4
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Default Re: What is GANZ costumer service number?

View Post Originally Posted by Ella
Hello... I was wodnering what GANZ costumer service number is... I adopted my black cat and when I opened the bonus box it said rare item but there was nothing, and nothing in my dock either.
I hate to tell you, but with the new policy, I do not think that calling them will help you. I know that when ever a post is made with the phone number it is edited so please do not post the number here.

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Old 04-01-2008, 02:12 PM   #5
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Default Re: What is GANZ costumer service number?

Ok since I cant tell you the phone number I have an e-mail adress that would proboly help.Am I allowed to post the e-mail adress?
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Old 04-01-2008, 02:17 PM   #6
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Default Re: What is GANZ costumer service number?

Well... I can PM you the number that worked for us in the past, and for SOME people today - but, the Customer Service rep that I spoke to about a half hour ago told me that ACROSS THE BOARD they are NOT replacing missing items any more - period. Any reps that are replacing them are not supposed to be. Perhaps it depends on who you talk to?... Very disheartening, Ganz!
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Old 04-01-2008, 02:40 PM   #7
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Default Re: What is GANZ costumer service number?

Ganz is becoming more and more cheap....my animals always have holes in them and are made cheap!!! and now theyre not replacing lost items and got a new policy?!
Old 04-01-2008, 02:43 PM   #8
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Default Re: What is GANZ costumer service number?

View Post Originally Posted by CraziiBabii
Ganz is becoming more and more cheap....my animals always have holes in them and are made cheap!!! and now theyre not replacing lost items and got a new policy?!

yeah.. my cat has one huge eye and one small one, btu I got him because I think he's unique, lol.
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Old 04-01-2008, 02:44 PM   #9
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Default Re: What is GANZ costumer service number?

can you please pm it too me?
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Old 04-01-2008, 04:25 PM   #10
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Default Re: What is GANZ costumer service number?

View Post Originally Posted by mommamia3
I hate to tell you, but with the new policy, I do not think that calling them will help you. I know that when ever a post is made with the phone number it is edited so please do not post the number here.
Is there a new WI policy I need to read? Or are you talking about a Webkinz/Ganz policy? If it is a Webkinz/Ganz policy: what is that policy and is there anywhere I can find it in writing?

Thank you!
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