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Old 12-09-2008, 10:21 PM   #1
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Default Unanswered: [Solved] Stuck Items Problem

I (somehow) Managed to get four glittering gem Christmas trees stuck in the same room. They wouldn't "Unstick" even when I tried the wonderful "How to unstick a item from a table", even though they originally were on a table. Its odd, they're stuck in different ways, too. One of my trees pretty much "Isn't there", my webkinz can walk into the spot it is in. The other three, if I attemt to click on them, show me a different square and I can't do anything
---
I am trying to use the "stuck item" form from the WW customer service area, but I can't remember what I put in when I first made my account . I don't have the regestration email or any other way to bring back the "birthday" (ect.) information (I think I didn't do my birthday, I did a random date: bad idea ). Any help and/or ideas are appreciated!

Last edited by cocogirl211; 12-09-2008 at 11:54 PM.. Reason: Automerged Doublepost
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Old 12-09-2008, 11:26 PM   #2
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Default Re: Stuck Items Problem

Hi cocogirl211,
I would recommend that you call Ganz on this one. I'm sorry to hear about this. How frustrating. I'll get the number for you, brb.

---------- momwhoplays added 1 Minutes and 53 Seconds later ----------

Here's the info, cocogirl, it is copied from the sticky above, written by FIA:

"Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com

Important update regarding email support (10/04/2008):

Here is a link to the page they are asking you to use now: http://customerservice.webkinz.com/c.../cs_index.html"


Good luck to you!

Last edited by momwhoplays; 12-09-2008 at 11:26 PM.. Reason: Automerged Doublepost
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Old 12-09-2008, 11:32 PM   #3
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Default Re: Stuck Items Problem

Thanks Momwhoplays,rep!
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Old 12-09-2008, 11:54 PM   #4
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Default Re: Stuck Items Problem

Call them? Why didn't I think of that? LOL. me. Rep
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Old 12-10-2008, 08:51 AM   #5
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Default Re: [Solved] Stuck Items Problem

so how do you "unsink" Them my mom wont let me call
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Old 12-10-2008, 09:06 AM   #6
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Default Re: [Solved] Stuck Items Problem

I avoid placing items on tables. I read that WW never quite fixed all the bugs involving the coding for objects on top of objects, and I've decided it's not worth the risk. So there are only a few tables out of my entire house that actually have something on them.
Today, one of my pets (that I wasn't playing with) showed up in every room I loaded. Wherever my otter went, the camel was already in the room waiting. It was a little eerie too because I only have 1 camel. So I loaded the camel, and then there were two camels in the room!
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Old 12-10-2008, 09:40 AM   #7
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Default Re: [Solved] Stuck Items Problem

View Post Originally Posted by sharpaydo
so how do you "unsink" Them my mom wont let me call
If they're on a table, you can try the wonderful guide by Momwhoplays, its linked in her siggie. If that doesn't work, you can try the costomer service form .

View Post Originally Posted by CrystalFlute
I avoid placing items on tables. I read that WW never quite fixed all the bugs involving the coding for objects on top of objects, and I've decided it's not worth the risk. So there are only a few tables out of my entire house that actually have something on them.
Today, one of my pets (that I wasn't playing with) showed up in every room I loaded. Wherever my otter went, the camel was already in the room waiting. It was a little eerie too because I only have 1 camel. So I loaded the camel, and then there were two camels in the room!
I guess I made a mistake... I placed four Christmas trees on four seasonal tables! LOL! And thats a cool but odd glitch!
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