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Old 07-03-2008, 04:21 PM   #11
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Default Re: Please help can not log in and do not have a secret code

check your caps.
think about your password.
watch your finger type the password.
count the letters in the password and then count what you typed.
type SLOWLY!
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Old 07-03-2008, 04:28 PM   #12
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Default Re: Please help can not log in and do not have a secret code

maybe ur typing the pass word in caps or something, ww passwords r case sensitive. If u dont have the code then there is no way to get it back, sry about that, it happened to me too, with my beagle, i never saw his cute little animated face again
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Old 07-03-2008, 04:43 PM   #13
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Default Re: Please help can not log in and do not have a secret code

Hi,

So sorry you are having this problem.

I don't think there is much you can do if you don't have any of the codes.

Maybe ask your daughter if she gave her password to a friend.
If she did maybe they changed the password.
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Old 07-08-2008, 01:50 PM   #14
kaylafawks
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Default Re: Please help can not log in and do not have a secret code

Thank you all so much! I called the number as suggested and they reset her password with almost no questions asked. All they wanted was her user name and her DOB. I checked the caps suggestion, no luck. I just wanted to let you know that everything is taken care of and she is back on Webkinz! Again an sincere thank you to everyone that helped.

---------- pinkbutterfly added 6 Minutes and 3 Seconds later ----------

OOO I just wanted to add that I am going out and buying her another Webkinz some time this week and this time KEEPING the secret code in a safe place so that this will NEVER happen again!

Last edited by pinkbutterfly; 07-08-2008 at 01:50 PM.. Reason: Automerged Doublepost
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Old 07-08-2008, 01:55 PM   #15
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Default Re: Please help can not log in and do not have a secret code

congrats that everything worked out. A big suggestion for you pinkbutterfly -- Buy another lil kinz or something. -- take that code and put it away along with a printout of the adoption and her user name and password -- I know they say to keep it secret, but I to lost an account and
did not know at the time that I could call ganz ect, ect. Before Webkinzinsider..

I too joined here for all the wonderful information and support the awesome people here have provided me.

Another great suggestion - take a screen shot of all your rooms everyonce in a while store it somewhere else, or now I actually have a binder that I update with the names of the rooms,
pets in it and the picture of what is in the room.. (rooms change so it might be a little off)
but it will help you keep track of stuff.. just in case...

I also keep screen shots printed of all the great things, like when I got 3 wishing wells on the top row -- marked date and time on it.. It helped me with a glitch for the Tiara in the charm forest..

OHHH --- REally big webkinzinsider welcome and so glad you joined us..
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