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Old 07-05-2008, 10:48 AM   #1
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Default Unanswered: [SOLVED] I can't get to my garden!

I am having a problem for the last 2 days. I can't get to my Garden!
I signed up a new Webkinz Thursday afternoon. Everything went through just fine, and the present was in my dock. Then when I went to My Room to see my new pet and open my package, during the Loading Characters phase, I got this error message: "A script in this movie is causing Adobe Flash Player 9 to run slowly. Do you want to abort the script?" And the whole page freezes up and I have to control-alt-delete to get out.

So then I sign back on, switch pets, and can go to ANY room, EXCEPT my Garden! And that is where 'they' put my new pet! I can't get in there to garden or to see my new pet. I also have one other pet that I left in the Garden earlier that day, and I can't get to her either. Both backyards are fine, all my rooms are fine, but my Garden {filled with plants} I can't get to and the whole thing freezes up. I have tried to get there from every door and from jumping from the map, and NOTHING works. I have tried from 3 different computers, I updated my Adobe Flash Player and none of that helps. I have tried from Firefox and from IE.

I can play games and do everything else in WW, just can't get to my Garden or the 2 pets that are stuck there. Help!

~UPDATE~ July 7, 2008

I called Ganz Saturday, and I got a phone call back today. They had randomly placed my new pet in the middle of my Garden, and since my Garden is completely filled with plots of fruits and veggies, the poor pet couldn't move. So they had to reset something so I could go into my {VERY weedy by now!} Garden, remove a path for her to walk to an exit point and release her. She is now free and I can garden once again.


Last edited by 22Grape22; 07-07-2008 at 10:28 PM..
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Old 07-05-2008, 10:50 AM   #2
kkain
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Default Re: I can't get to my garden!

What about when you go to my pets tab, can you switch to them from there?
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Old 07-05-2008, 10:53 AM   #3
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Default Re: I can't get to my garden!

Yes, I can switch to them, but if I am the My Rooms area, I get that error message as the room {only the Garden} is trying to load. If I'm just on the front page, I can switch to my new pet and play in the Arcade and such, but I can't go to the Garden, where I presume she is waiting to greet me.
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Old 07-05-2008, 10:56 AM   #4
hershys9I'm a sneaky
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Default Re: I can't get to my garden!

maybe when the flash player pops up press cancel or no or what the answer for no is. i'm sorry that happened to you. that must really be annoying.

Last edited by mom2hnemi; 07-07-2008 at 10:35 PM.. Reason: Automerged Doublepost
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Old 07-05-2008, 11:00 AM   #5
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Default Re: I can't get to my garden!

It doesn't matter if I click Yes or No to abort the script, the result is the same...frozen program.
I am thinking something might be defective with my new pet, corrupted somehow??? It's the lilkinz mouse.
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Old 07-05-2008, 11:10 AM   #6
kkain
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Default Re: I can't get to my garden!

Thats really weird. I guess you are going to have to contact Ganz. I have the mouse, and had no problems at all. I hope you get it all worked out.
Sorry! ???
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Old 07-05-2008, 11:49 AM   #7
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Default Re: I can't get to my garden!

On the log in page click customer service, click I HAVE SOMETHING STUCK, fill out the form. You can also email at - support@webkinz.com
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Old 07-07-2008, 10:29 PM   #8
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Default Re: I can't get to my garden!

Bump for the Update
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