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Old 01-24-2008, 08:06 AM   #1
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Default Unanswered: [SOLVED] Help with my daughter's Kinz Care! or how to contact Ganz?

My daughter's Kinz Care is up to 24 days now. Reading the other posts I thought it might reset after 8. Does anyone know how to contact tech support to get it reset? I'm worried if it gets up to some really high number (I think she's at 125 KinzCash now) that Ganz will decide she's been cheating and shut down her account!!!

HELP!!!
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Old 01-24-2008, 08:21 AM   #2
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

i think it's support@ganz.com for the email, but there is a nuber too, i'm sure someone else will give you it, i forget it.

everythign will be fine.
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Old 01-24-2008, 08:29 AM   #3
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

Thanks!
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Old 01-24-2008, 08:30 AM   #4
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

I hope that you find out the problem!! Good Luck!!
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Old 01-24-2008, 08:33 AM   #5
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

Email: support@webkinz.com

Phone: 1-866-932-5469


Good Luck
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Old 01-24-2008, 08:49 AM   #6
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

when you email them make sure to say that your daughter did not cheat and put down how old she is that might help!
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Old 01-24-2008, 09:05 AM   #7
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

That happened to me once. Then I skipped a day and it reset itself. I thought it was supposed to happen. Will Ganz really close your account if you do something like this that is not your fault?!?! I can't believe they would be that mean.
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Old 01-24-2008, 09:23 AM   #8
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

mine once went on 2 months like that, nothing happened. one day it just automatically reset.
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Old 01-24-2008, 10:00 AM   #9
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

That is happening to my son's acct too! It happened once before on my daughter's acct and it reset it's self (but a lot quicker than 24 days). I wou;dn't worry about Ganz thinking you are cheating this is a glitch they have had before. Enjoy the Kc while it lasts!
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Old 01-24-2008, 10:25 AM   #10
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Default Re: Help with my daughter's Kinz Care! or how to contact Ganz?

Thanks everyone!!!!

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