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Old 03-14-2008, 09:42 PM   #1
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Default Unanswered: [SOLVED] Help! I can't get into our Strawberry garden.

I haven't been able to get into our Strawberry garden all day. I've tried the map, I've tried going through from the rooms surrounding it and I've tried the pet that is in the garden. Our garden is completely full of plants, but we also have a completely full carrot garden and I can get in there. Any suggestions?
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Old 03-15-2008, 05:33 AM   #2
gdshantz
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Default Re: Help! I can't get into our Strawberry garden.

Have you tried logging out & then back in again? Maybe you'll need to restart your computer. Hope something helps that you can get into your strawberry garden!
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Old 03-15-2008, 12:02 PM   #3
Lakhesis
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Default Re: Help! I can't get into our Strawberry garden.

You can try logging out, clearing your cache, or using a different internet browser. If that doesn't work, you can email support@webkinz.com or call customer service at 1-866-932-5469 or 1-800-724-5902.
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Old 03-15-2008, 12:50 PM   #4
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Default Re: Help! I can't get into our Strawberry garden.

Yes, you can also try deleting your cookies...on the internet you go into tools, internet options, then down a little bit click delete cookies. Sometimes this help. Right now I have a room full of garden and it let me tend to all the plants except for one. Usually, if I move it around or just log in and out a few times, then I can take care of what needs to be done. Of course, this makes no sense as to why I can't weed one plant out of 50 or so plants, but that's just part of WW!
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Old 03-15-2008, 12:52 PM   #5
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Default Re: Help! I can't get into our Strawberry garden.

Empty cache, delet cookies, restart computer, try different computer if availibe, log out and log back in, call or email ganz. Hope you regain access to your garden once again!
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Old 03-15-2008, 01:48 PM   #6
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Default Re: Help! I can't get into our Strawberry garden.

Thanks I'm trying all of that now. Can you contact Ganz on a weekend?
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Old 03-15-2008, 01:53 PM   #7
Lakhesis
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Default Re: Help! I can't get into our Strawberry garden.

I believe their office hours are 9AM-5PM EST, Monday thru Friday.
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Old 03-15-2008, 01:54 PM   #8
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Default Re: Help! I can't get into our Strawberry garden.

You can always log back in and log back out. Was this helpful to you?
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Old 03-15-2008, 06:06 PM   #9
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Default Re: Help! I can't get into our Strawberry garden.

Happens to me. Clear cache.

My pets get stuck, too. Maybe its that. My pet Buttercup has issues w/ the glue xD.
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Old 03-15-2008, 06:30 PM   #10
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Default Re: Help! I can't get into our Strawberry garden.

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