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Old 07-08-2008, 03:33 PM   #1
cows11096
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Angry Unanswered: [SOLVED] Gift Baskets

On holidays I don't recieve my gifts. I called Ganz and they gave me my gift. I am so upset because the lady just informed me, since they don't have the tool to see if I was on or not, they can no longer send me the gifts manually and I will not get them. My account is messed up due to not recieving the gifts and I find that not fair that they don't have a tool and now if my account doesn't fix itself (which it probably won't), I won't get my gifts! I am so sad and I know, its just virtual but if I have to pay for petes to go on, I should at least get my gifts! I am so sad... What should I do?
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Old 07-08-2008, 03:41 PM   #2
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Default Re: Gift Baskets

Hi cows~ So sorry, that is strange. When you get a new webby I would consider making a new account that isnt messed up Down the road they are sure to fix the other account and then you will be receiving double the gifts on holidays
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Old 07-08-2008, 03:56 PM   #3
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Default Re: Gift Baskets

Do you log in on the holidays?? If not, the gifts do NOT appear. You MUST log into WW on the holiday in order to receive the gift. Personally I'd make another account w/your next webbie. I'm considering it now in order to buy more rares, get more holiday gifts, etc.
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Old 07-08-2008, 04:00 PM   #4
pink9550
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Default Re: Gift Baskets

Yes like the others said, Try and Make a new account!
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Old 07-08-2008, 04:01 PM   #5
littlepugs5359
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Default Re: Gift Baskets

Hi! So sorry to hear that your account is having problems That is not fair and Ganz should do something! I would take the advice of mom2hnemi and create another account the next time you get a new kinz. It doesn't have to be your main account, but it can just be there so that you can get the gifts!

Good luck!
Kyle
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Old 07-08-2008, 04:02 PM   #6
Ugh! im still a
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Default Re: Gift Baskets

that really stinks

---------- murgum added 0 Minutes and 49 Seconds later ----------

yeah thats agood idea tho get one u dont like that much

Last edited by murgum; 07-08-2008 at 04:02 PM.. Reason: Automerged Doublepost
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Old 07-08-2008, 04:05 PM   #7
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Default Re: Gift Baskets

Okay, then I gather by your signature picture and the fact that you are gifted that you traded for the items your pets are wearing and the trophies for third year?
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Old 07-08-2008, 04:06 PM   #8
Sandpiper10
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Default Re: Gift Baskets

Yeah what the others said. I feel really bad for you. Apparently Ganz has a new policy about replacing items that they won't replace any more items. Still feel really bad =[
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Old 07-08-2008, 04:14 PM   #9
balletgirlpo
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Default Re: Gift Baskets

yeah i got in a discussion about that with the last ganz guy i talked to. Replacing items not you not receiving gifts. He said its because they would have to do it for everyone if they did it for one. I said so what it doesnt cost you anything its virtual. he said that if word got out they were replacing item everyone would start calling and its all they would have time to do. they would never get to fix anything else because they would spend all day replacing items that werent really missing. I understand the point that some people would be dishonest about it but it seems like they would have a way to check the acct activity and should be able to do a better job of servicing the consumer if items really do go missing.
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Old 07-08-2008, 04:16 PM   #10
cows11096
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Default Re: Gift Baskets

thanks so much everyone for your advice. we are going to call ganz again (well did but to a supervisor) and hopefully something will work out. i might consider making another account, i will ask and see. thanks so much =]
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