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Old 01-31-2008, 10:04 AM   #1
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Default Unanswered: [SOLVED] Black and yellow certificates?

Has anyone else had problems printing their certificates and bios lately? My certificates are coming out black and yellow, and on the bios the area behind the pet's picture is all black. I've tried different browsers and printers with no change. I'm trying to figure out if it's something on my computer I need to change....no idea what though.

Thanks!
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Old 01-31-2008, 11:17 AM   #2
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Default Re: Black and yellow certificates?

Did it print out like that or was it like that on the computer screen? If it just printed out like that then try getting some new ink for your printer. If it was on the screen then It is a webkinz glitch.

hope I helped!!!
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Old 01-31-2008, 02:49 PM   #3
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Default Re: Black and yellow certificates?

View Post Originally Posted by momsio
Has anyone else had problems printing their certificates and bios lately? My certificates are coming out black and yellow, and on the bios the area behind the pet's picture is all black. I've tried different browsers and printers with no change. I'm trying to figure out if it's something on my computer I need to change....no idea what though.

Thanks!
Wanted to see if I would have the same problem as you so I went in and adopted my Love Frog. Before that I went into my Control Panel and made sure that all my printer settings were on default. You might check your printer preferences and make sure that they are not set up to print black and white only. You can do that through the Control Panel and then select the printer or go into a program such as Excel or Word and click on Page Setup. Review the different tabs to double check and make sure everything is set to the defaults. My printer is not color but everything should have printed out correctly for the images in black and white.

The background on my pet's picture was all black and instead of having the boy and girl images they appear as black squares. Having said all that, it seems that the problem is not with your printer but with the certificates from Webkinz.
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Old 01-31-2008, 03:25 PM   #4
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Default Re: Black and yellow certificates?

Hi momsio~

Ya know someone else posted this same issue a few days back, I thought it was their printer preferences as well..but since you are reporting it now too Im beginning to wonder if its another ww glitch..
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Old 01-31-2008, 04:08 PM   #5
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Default Re: Black and yellow certificates?

I betit's another glich if it's not just your printer
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Old 02-01-2008, 05:05 AM   #6
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Default Re: Black and yellow certificates?

The background on my pet's picture was all black and instead of having the boy and girl images they appear as black squares. Having said all that, it seems that the problem is not with your printer but with the certificates from Webkinz.[/quote]

That's what mine is doing too. And someone else is reporting the same thing. I guess it's not me! Thanks!

---------- momsio added 2 Minutes and 59 Seconds later ----------

Oh, and how about this one now: a few of mine and my daughter's pets bios say that they are best friends with 'testcolor'. How crazy is that?


Last edited by momsio; 02-01-2008 at 05:05 AM.. Reason: Automerged Doublepost
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Old 02-01-2008, 01:52 PM   #7
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Default Re: Black and yellow certificates?

I had a thread about that! Someone that posted on my thread has a friend name testcolour, my friend has a pet friends w/ testcolour2, I have pets w/ friends testcolour3 and testcolour4, and someone posted on my thread saying they had a pet friends w/ testcolour5! CONFUSING!
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Old 02-01-2008, 04:58 PM   #8
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Default Re: Black and yellow certificates?

Mine is doing the same thing HORRIBLE !! used a lot of INK.. I had walked off and came back I thought it was my printer too.. But i checked every thing Prints out every thing A O K I adopted a new Pet and it did the same thing..
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Old 02-01-2008, 05:28 PM   #9
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Default Re: Black and yellow certificates?

I tried to find something under 'customer service' to let them know but there wasn't anything. I supposed I could try the email address, is it service@ganz.com or service@webkinz.com?

FariwayPup, did anything get resolved from your thread? I didn't mean to repeat a topic, I couldn't find anything when I searched earlier.

Thanks!
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Old 02-05-2008, 12:56 PM   #10
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Default Re: Black and yellow certificates?

Seems to have been fixed. Thanks all!
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