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Old 01-16-2008, 09:18 PM   #1
Huskfan
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webkinzgirl24's Avatar
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Default Unanswered: [SOLVED] Anyone Else...

Is anyone else having problems with their accounts? I'm afraid to adopt my webkinz duck with all the problems. All my furniture and items are missing from my rooms and dock. I'm not sure if I should wait it out or what. Do you have any idea's on what I should do?
webkinzgirl24 is offline Female
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Old 01-16-2008, 09:28 PM   #2
BTSMOM
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Sparkette is on a distinguished road

Default Re: Anyone Else...

Definately contact Ganz, I'm sure you already have....maybe you should do it again, your case sounds pretty severe and scary, I'd hate to lose all of my stuff. Fortunately, I had only one small problem where when I opened my additional adoption box it did not contain an exclusive item... I got the standard email and was happy with that, however if I was you I'd be trying to talk to a real person, FAST! Good luck and I hope you recover your stuff.
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Old 01-16-2008, 09:30 PM   #3
Lil Kinz
ballerina butterfly is an unknown quantity at this point

Default Re: Anyone Else...

I told my daughter to wait to adopt her love frog. All her furniture and dock items are gone. Her charms are gone, too. She tried opening a present from a friend, and that disappeared, too. I don't want her to lose any of the gifts that come with her new frog!

Good luck!
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Old 01-16-2008, 10:56 PM   #4
Webkinz :)
keystone is an unknown quantity at this point

Default Re: Anyone Else...

It seems like alot of us are having problems. I think it is a glitch.
keystone is offline
Old 01-16-2008, 10:57 PM   #5
zboy3100
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zboy3100 will become famous soon enough

Default Re: Anyone Else...

I just adopted my tutle over the weekend and everything is fine. But I don't know because you are having those problems.
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Old 01-16-2008, 11:14 PM   #6
Huskfan
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Default Re: Anyone Else...

Thanks to everybody for all your help. I hope this gets fixed soon for everybody.
webkinzgirl24 is offline Female
Old 01-16-2008, 11:22 PM   #7
PrincessJulieLynn
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Default Re: Anyone Else...

Yes, did anyone else get this email?

Hello,

If you experienced an error on the site between December 15 and January 15 and are still experiencing difficulties with your account, please fill out the linked-to form providing your telephone number. Someone from Ganz will contact you within the next few days. If you have reported an issue, but your account has already been corrected, we would appreciate if you would fill out the form so that we can close your tickets. Thank you.

http://customerservice.webkinz.com/cs/eos.php?x=2gfza51a1au90cv8664ndst9nk2yfm

If the link does not automatically redirect you to a Webkinz form please copy and paste the link onto your browser to access the appropriate webpage.

We apologize for the inconvenience you have had trying to access your account. Please refer to the "Bulletinz" section of the website under the title "Recent Technical Issues Please read." in order to see what Ganz is doing to compensate everyone for the technical problems we have faced in the past two weeks.


Thank you for your support,

Webkinz Customer Support
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Old 01-16-2008, 11:37 PM   #8
Webkinz :)
keystone is an unknown quantity at this point

Default Re: Anyone Else...

When I log in from my laptop on all three accounts - the docks are empty.

I went and logged in on the PC and everything was fine.

Came back and restarted the laptop. Tried to log in and again - docks are empty or the loading W hangs on the screen.
keystone is offline
Old 01-17-2008, 12:19 AM   #9
Lil Kinz
mom0f2 is an unknown quantity at this point

Default Re: Anyone Else...

I am so sad...and mad at the same time. Anyone get their account items back? If so, what do we do?
mom0f2 is offline
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