WebkinzInsider Donors
WI is not affiliated with Ganz or Webkinz.
Welcome to WebkinzInsider.Com
  Join Now!

Activities

5am KT
No hourlies at this time.

Sponsors  [Remove Ads]

WebVirtualToy.Com

Become an Insider Insider Subscriber and make these ads go away!
Go Back   WebkinzInsider.Com Webkinz Forum > WebkinzInsider.Com > WI News & Announcements > EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!
Thread: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World! Reply to Thread
Your Username:Click here to log in
Image Verification
Title:
  
Message:
Trackback
Send Trackbacks to (Separate multiple URLs with spaces):
Already pinged:
  • http://news.sky.com/sky-news/content/StaticFile/jp...
Post Icons
You may choose an icon for your message from the following list:
 

Additional Options
Miscellaneous Options
Rate Thread
If you like, you can add a score for this thread.

Topic Review (Newest First)
11-16-2009 02:01 AM
mulberry59
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by elrobbins
I am also upset myself because I was doing everything with the best of intentions and am just heartbroken over this. Going through what I am, I know what is really important in life and this is just a game. At the same time, though, I know how much this 'game' has helped me through and I can't imagine starting over. I am going to call Ganz tomorrow and tell them the situation that I was buying without hyaving any idea it was against user policy and will see where that takes me.
Hi Elrobbins. I just finshed this thread. It took me a couple of days to get through it and I am very dissapointed in some of the things I read. No computer game is worth the fear and trepidation some young children have experienced due to these bannings. Hopefully they have realized many innocent people were being affected, and have stopped the erronious targetting.

Having said that, your situation is much different than most here. I am so sorry to read that you are having such health issues. I understand how a game like this can occupy those hours of down time for you and I am praying that you were able to speak to someone at the Ganz Headquarters, who was able to re-instated your account.

Its been some time since you posted here, and hopefully everthing worked out for you. I will continue to pray for you, your health and your family while you go through this difficult time.

May The LORD bless thee, and keep thee:
May The LORD make his face shine upon thee, and be gracious unto thee:
May The LORD lift up his countenance upon thee, and give thee peace.
(Numbers 6:24-26)
11-14-2009 08:12 AM
Cupcake Joy
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by ladywhitehorse
Hi Cupcake Joy. Thank you for sharing. It does help. My daughter only had 1 "priceless" item. She got it as an adoption gift just before it retired. Unfortunately it was on her small account, which is old, & it was one of the items that vanished in a glitch several months ago. She is still upset about it, not because of the value, but because it was her pet's adoption gift. She just collects the things she likes, so she really should be okay. Mostly Egyptian & Aztec stuff, nothing priceless. She loves her Webkinz & I think in many ways it is a great site. I just don't want to see her get hurt in all this confusion. I'm really not looking for trouble, just looking out for my child. Maybe we can get her a new webbie for Christmas. I really do appreciate your help. Still, I do wish Ganz would get this situation wrapped up soon & let us know so we can all relax. Surely I'm not the only parent who feels this way.
Always glad to help.You're a wonderful Mom to look out for your little one. I am sure Ganz is working on this huge duplicating situation since they have upset many people. It will be so great when we can put all this behind us. I am happy your daughter will be receiving a new Webbie for Christmas!
11-14-2009 05:21 AM
ladywhitehorse
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Hi Cupcake Joy. Thank you for sharing. It does help. My daughter only had 1 "priceless" item. She got it as an adoption gift just before it retired. Unfortunately it was on her small account, which is old, & it was one of the items that vanished in a glitch several months ago. She is still upset about it, not because of the value, but because it was her pet's adoption gift. She just collects the things she likes, so she really should be okay. Mostly Egyptian & Aztec stuff, nothing priceless. She loves her Webkinz & I think in many ways it is a great site. I just don't want to see her get hurt in all this confusion. I'm really not looking for trouble, just looking out for my child. Maybe we can get her a new webbie for Christmas. I really do appreciate your help. Still, I do wish Ganz would get this situation wrapped up soon & let us know so we can all relax. Surely I'm not the only parent who feels this way.
11-14-2009 03:43 AM
Cupcake Joy
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by ladywhitehorse
Thanks for the reply Cupcake Joy. I'm glad you got your account back. It just troubles me that people who did nothing wrong have to go through something like that. It makes me ill to think what it would do to my child. Several months ago we had an unpleasant experince with Ganz when some of her items vanished from her small account. Let's just say that it was not handled well & I haven't bought anything since it happened. Now she is hoping to get lots of Webkinz for her birthday & Christmas & I don't know what to do. My child reads WI, so she knows accounts are being closed. Every day she comes home from school & runs to check her accounts, just to be sure everything is okay. Even though she knows we did nothing wrong, she doesn't feel that her pets are "safe". It's hard to explain, but knowing that she is worried worries me. She doesn't go in either clubhouse anymore, because of all the banning there. She stopped exchanging small gifts with her friends, too (yes, she read your post).She didn't want that to happen to her. It's so sad. She has even been feeding her gooseberry pies to her pets because she doesn't want Ganz to think she won too many playing the Snow White game. All things considered, I'm not planning to buy until some of this is cleared up. I'm still hoping for another statement from Ganz. Surely they won't leave us all hanging with the holidays right around the corner.
Hi Ladywhitehorse, I would not worry so much about your little ones account, especially if she hasn't traded for many priceless items. Those seem to be what Ganz is most concerned about. I use to trade like crazy, and have aquired many wonderful retired and priceless items. I think that was what Ganz was concerned about. I told them I never traded any priceless items out to people, only traded to get them. So whatever item they suspected was duped was never traded out to others. Somehow they knew this was true when they researched it. They knew every kinzpost that I did within the past 3 months, and asked about them. I had only sent food, some kinzstyle clothing, and lots of Snow White items to various friends and relatives. I think maybe I was flagged possibly because I had several hundred Snow White items. I won't ever know for sure. I feel saddened for your daughter to be worried so much, and by all means am not saying that she should stop trading, or sending gifts thru kinzpost. My daughter still trades on her account, of course not for priceless items just yet.(until we get the official word from Ganz that it is safe to do so.) My children still have fun on WW, I have tried to make light of the banning of my account to them because I didn't want to worry them so. I assured them that I did nothing wrong, and told them that whatever Ganz decides to do is out of my hands and I will just have to accept it whether it is fair or not. Since your daughter still enjoys getting Webkinz, I hope she will just have fun playing and try not to worry so much.
11-14-2009 02:32 AM
ladywhitehorse
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Thanks for the reply Cupcake Joy. I'm glad you got your account back. It just troubles me that people who did nothing wrong have to go through something like that. It makes me ill to think what it would do to my child. Several months ago we had an unpleasant experince with Ganz when some of her items vanished from her small account. Let's just say that it was not handled well & I haven't bought anything since it happened. Now she is hoping to get lots of Webkinz for her birthday & Christmas & I don't know what to do. My child reads WI, so she knows accounts are being closed. Every day she comes home from school & runs to check her accounts, just to be sure everything is okay. Even though she knows we did nothing wrong, she doesn't feel that her pets are "safe". It's hard to explain, but knowing that she is worried worries me. She doesn't go in either clubhouse anymore, because of all the banning there. She stopped exchanging small gifts with her friends, too (yes, she read your post).She didn't want that to happen to her. It's so sad. She has even been feeding her gooseberry pies to her pets because she doesn't want Ganz to think she won too many playing the Snow White game. All things considered, I'm not planning to buy until some of this is cleared up. I'm still hoping for another statement from Ganz. Surely they won't leave us all hanging with the holidays right around the corner.
11-13-2009 04:15 AM
Cupcake Joy
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by ladywhitehorse
Well, I'm still very uneasy about this. We have never bought from anyone but Webkinz eStore. Never sold or duplicated anything. Didn't even know it was possible. My daughter is the big player at our house. She has a birthday coming & Christmas will soon be here. Her wish list looks like a Webkinz catalog! I just don't want to spend that much money on Webkinz if her accounts may be closed for no reason. I mean, Snow White items & moon lamps? Really! Not worth the risk of spoiling her birthday & Christmas. I had hoped for another statement from Ganz by now. Our accounts are OK now, but child is worried & so am I. This does not make me want to rush out & buy more pets, no matter how cute they are.
I was hoping for another statement from Ganz as well. Even though they gave me back my account, I haven't traded or sent a friend a gift since Oct. for fear of sending them something that was duped. I am just like you, didn't know it was possible. I am not a duper/seller. I don't even know what items were suspected, so I don't want to unknowingly trade or send them to my family/friends. Now when I am on WW, I only play for a short while. There isn't much to do. Trading "was" my favorite pastime. It's such a shame. I hope this is cleared up soon. I don't think this is helping them financially.
11-11-2009 11:52 AM
SnowCrystal
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by PinkSlicky
GANZ has decided I bought items from "that" site even though I traded for them. They have access to every kp transaction done, and they can see that I traded certain items of equal value right prior to receiving these items; however, because this person is a seller on that site, I am banned for trading with them. So somehow, we are supposed make sure who ever we trade with does not sell items. My account is banned (I don't dupe or buy/sell), but I notice when I go that site, there still seem to be an overabundance of people selling.....yeah GANZ is really fixing this issue .

I guess I was supposed to spend more time on that site looking for ids of selles to NOT trade with than on forums actually trading. At this time, because of two items I traded for on my 18 month old account, the verdict is: "it does not look like you will be getting this account back." It does not matter that I have only 6 priceless items in 18 months and very few items do I have more than one of.

I have decided for myself what matters is that GANZ is in a financial crisis, and this is their way of reducing accounts to make room for the new accounts opened at Christmas. They will not upgrade their servers or acquire more servers, so they must reduce their account load.....hence ban a certain number of accounts and wait to see if they get sued. A common business practice is to take a risky chance to save money on the short term because the amount saved may outweigh any lawsuit judgment against them.

According to their own rules, trading is okay. You should keep calling them until they re-instate your account. Even if you look at those sites, there is no possible way you could figure out the WW id of a trader/seller unless you have direct contact with them (unless they put their WW id in the listing). They have not stopped the problem on those trading sites. Even if a seller is selling an item for real money (which is against the rules), some of them also trade (along with selling). Even if you trade item-for-item of equal value on one of those sites (with a seller that also sells items), your account shouldn't be banned according to Ganz's own rules (unless they are re-interpreting the rules differently now). I am sorry that they haven't given your account back yet.

If they would archive some of the accounts that have been inactive for 6 or more months (instead of giving them a "Member of the Day" trophy), then there would be plenty of room on their servers. Just my opinion.
11-11-2009 09:46 AM
PinkSlicky
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by BobbiesZoo
It's all very scary, really. All the time and money I have invested! Duplicating items would never have crossed my mind, why do people have to do things like this? If someone trades for an item fairly then Ganz says it's a dupe, what then? I'm sure some of these items are being traded 'round and 'round and it would be hard to find the original source of a dupe when all the other traders have simply traded fairly for the item, not having a clue as to it's origins. I wasn't even aware that you could buy virtual items from an auction site until someone pointed one out! Seemed like a strange and risky thing to me anyhow. It's all very frighting and strange. I'm not trading anymore, for now, just giving a few gifts here and there and not expecting anything in return. I'll get what I get w/the adoption of new pets and thru the eStore.
GANZ has decided I bought items from "that" site even though I traded for them. They have access to every kp transaction done, and they can see that I traded certain items of equal value right prior to receiving these items; however, because this person is a seller on that site, I am banned for trading with them. So somehow, we are supposed make sure who ever we trade with does not sell items. My account is banned (I don't dupe or buy/sell), but I notice when I go that site, there still seem to be an overabundance of people selling.....yeah GANZ is really fixing this issue .

I guess I was supposed to spend more time on that site looking for ids of selles to NOT trade with than on forums actually trading. At this time, because of two items I traded for on my 18 month old account, the verdict is: "it does not look like you will be getting this account back." It does not matter that I have only 6 priceless items in 18 months and very few items do I have more than one of.

I have decided for myself what matters is that GANZ is in a financial crisis, and this is their way of reducing accounts to make room for the new accounts opened at Christmas. They will not upgrade their servers or acquire more servers, so they must reduce their account load.....hence ban a certain number of accounts and wait to see if they get sued. A common business practice is to take a risky chance to save money on the short term because the amount saved may outweigh any lawsuit judgment against them.

Oh, and yes their answer changed when I called them back. It went from the one item they originally mentioned to now two other items as well (the two I traded for).
11-11-2009 12:28 AM
ladywhitehorse
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by Cupcake Joy
Hi, this is my very first post to WI, so I hope i am doing it right. My account got banned, and when I spoke to a supervisor he said it was because of duplicating and or selling, and I told him I don't know much about computers aside from being a Webkinz addict. I had to answer a lot of questions and explain who I sent items to(which were only Snow White items)and how I received certain items. It took about a week to clear things up, and because I was totally innocent, they finally gave me my account back. It was very frustrating and depressing being accused of such illegal activity. I am happy to have my account back, but unsure of how much more time, energy and money to spend on it knowing that they could ban the account again at anytime. It's so sad that because of those people duplicating, a lot of us are suffering needlessly. Thanks to all of you on WI, your posts helped me alot during this stressful time.
Well, I'm still very uneasy about this. We have never bought from anyone but Webkinz eStore. Never sold or duplicated anything. Didn't even know it was possible. My daughter is the big player at our house. She has a birthday coming & Christmas will soon be here. Her wish list looks like a Webkinz catalog! I just don't want to spend that much money on Webkinz if her accounts may be closed for no reason. I mean, Snow White items & moon lamps? Really! Not worth the risk of spoiling her birthday & Christmas. I had hoped for another statement from Ganz by now. Our accounts are OK now, but child is worried & so am I. This does not make me want to rush out & buy more pets, no matter how cute they are.
11-10-2009 11:56 AM
rockermom
Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by boograndma
After reading the post here...I am a nervous wreck. I have done nothing wrong but that doesn't seem to matter when "they" decide on banning an account. I think the they need to give us an update and let us know why they are making so many mistakes in banning the wrong accounts.
I would not worry so.

If you have done nothing wrong. Have not received any expensive items (like on the internet) or have them mysteriously appear on your account.....then you should have nothing to worry about.
This thread has more than 10 replies. Click here to review the whole thread.

Posting Rules
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 05:10 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.0
vBCredits v1.4 Copyright ©2007 - 2008, PixelFX Studios
Copyright © 2007-2009 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.