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Old 12-28-2011, 07:37 AM   #1
danzkinz
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Default Webkinz Support Forum or Live Chat

I think it would be a great idea for Ganz to set up a Support forum to report any issues people are having and for Ganz to post solutions to problems so others can see it is being worked on or solved. This would save so much time people ringing them over and over about the same problem. Once people can see they are working on the same problem people don't need to chase it up. This would save Ganz a lot of money on free phone calls they have to pay for. This money could be put towards fixing the isses all around the site.

As for the Live Chat idea this would be so useful for us people all around the world who can't call Ganz as it costs too much. Again it would save Ganz money on calls as people in the USA and Canada could also use it.

Look forward to your thoughts...

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Old 12-28-2011, 12:04 PM   #2
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Default Re: Webkinz Support Forum or Live Chat

Yes that's a great idea. It would be really useful for people outside of the US and Canada too.
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Old 12-28-2011, 06:27 PM   #3
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Default Re: Webkinz Support Forum or Live Chat

i totally support.
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Old 12-28-2011, 06:29 PM   #4
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Default Re: Webkinz Support Forum or Live Chat

I love this idea! Thank you so much for thinking of it! You should contact Ganz and tell them!
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Old 12-28-2011, 06:35 PM   #5
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Default Re: Webkinz Support Forum or Live Chat

It's a great idea! It would make it so much easier for us to let Ganz know about our glitches and problems.
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Old 12-29-2011, 09:51 AM   #6
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Default Re: Webkinz Support Forum or Live Chat

Yes, yes, yes, yes, yes! I support wholeheartedly!
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Old 12-29-2011, 09:53 AM   #7
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Default Re: Webkinz Support Forum or Live Chat

I definitely support.
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Old 12-29-2011, 12:45 PM   #8
danzkinz
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Default Re: Webkinz Support Forum or Live Chat

Thank you all for your support, I appreciate it

I'd run the Forum if I knew Ganz would be a part of it so that would not cost them anything either. Not really sure the best way to contact them about it as they never respond to emails and I can't call them from over here.

Maybe if we get lots of support from everyone on WI we may make them listen
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Old 12-29-2011, 08:05 PM   #9
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Default Re: Webkinz Support Forum or Live Chat

For those outside of Canada and US, you can always email.
And this idea already kinda exists, except its out of date for many questions.
Webkinz
^That's the customer service page. Answers many questions.
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Old 12-30-2011, 06:56 AM   #10
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Default Re: Webkinz Support Forum or Live Chat

I support!
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