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OK, I know I posted this exact rant as a reply to the missing exclusives, but one of the posters says Ganz has people reading this (and similar) forum every day, so I wanted to make it its own thread, hope you all dont mind, and I am calmer now that I got it off my chest, but I am still frustrated for my poor son waiting to get his token and put it in the magic machine.....
We didnt get our wish token the other day on the anniversary of our joining webkinz, and I emailed them and got an automated reply telling me to go to the section and find my question and i will get an answer in my room, well we had checked there first, that topic is NOT there, (some on tokens yes, but not on 'didnt get token') So I fwd the email bk to ganz and said do not give me an automated response lying about my son getting his token, give him the dang token! and they then said back 'oh you will have to call in.' (it wasnt really worded like that but...) Well I work. The same hours ganz works. My son is too young to deal with it on his own. I tried calling on my lunch half hour and entering the code they said to, and I waited my entire lunch, still on hold. so am I supposed to miss work to call them or what??? They ONCE AGAIN ripped my child off! I am sick of it, I am so glad their central office is not near me, because I WOULD take a day off and go tell them what I think of them. Unfortunately, my son truly loves the site, he hates the glitches, like 'please wait' constantly (we always get then when doing jobs and forest especially, then we have to log back on and it says we already did the job/forest so we LOST OUT) He had the issue with the POTM items when there were new, he had missing exclusives (well, just once I think...), and now ripped off for a stupid wish token that doesnt cost ganz a thing. I SAY STOP MAKING NEW WEBKINZ AND ITEMS TO MAKE MORE MONEY UNTIL YOU FIX YOUR SITE. STOP RIPPING OFF CHILDREN, JUST BECAUSE YOU DONT HAVE TO HEAR THEM CRY DOESNT MEAN THEY DONT!! Sorry to vent, but its not like ganz listens to us! I am just so frustrated, my son has (yes we are insane, every family memeber buys him them, they want him to have them all) 76 activated webkinz and we have about 8 of the newer ones in the closet as prizes, etc. when he earns them. My mom buys him them, his aunties buy them, my friend out of state gets him the ones I cant get him. They even got him a sherbert bunny. Dont we collectively spend enough to be considered a good customer that deserves good service???? My mom activated one lil kinz on an account to help my son get money and cso items, and she never has issues, its only on the bigger accounts I guess. Either way, HEY GANZ IT IS CHILDREN YOU ARE RIPPING OFF! US ADULTS ARE JUST STUPID ENOUGH TO PAY FOR THE RIPPING OFF!!
I understand totally. I didn't get my Cloud Machine exclusive. There is no place under Questions to report things like that. I tried to put it under suggestions cause that's the only place I could find where you could actually type things, but I've never heard back and I have the same problem you have with calling. I can never get through, and I work.
Sorry about your sons token!! If we could KinzPost them, I woud send him one.
Thanks for understanding you two...it seems like such a silly thing but its NOT to the kids. Which means its NOT to us either! I am hoping ganz sees this, since I can't get through to them. I know its still better than some of the other sites (kookeys, build-a-bear, etc) but to me they just need to fix the glitches, period. HUGZ!
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