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Old 10-08-2008, 07:24 PM   #1
Gift Trainee
 
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susanbeth is an unknown quantity at this point

Default No potm bonus

Did anyone else have trouble with their pug adoption? First of all he showed up in a swimming pool and I couldn't get him out or the announcement banners wouldn't go away. I opened my boxes anyway and then logged out and in again to try and get my pug out of the pool. I opened my bonus box and got a bag of kc with $o, nothing,nil nada. No bonus. This is so frustrating. Please don't tell me I have to call Ganz. Please help.
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Old 10-08-2008, 09:11 PM   #2
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Default Re: No potm bonus

Wait for it:
You have to call Ganz.
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Old 10-08-2008, 09:14 PM   #3
cakemaker1
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Default Re: No potm bonus

i adopted pug today,and got no potm loot bag.very frustrating
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Old 10-08-2008, 09:16 PM   #4
acflykat
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Default Re: No potm bonus

Good luck with calling. Both my sister's adoption on the 3rd and mine yesterday we missed out on our loot bags. I have been calling them since the 3rd and have been told over and over that they can't replace the lost items. GRRRRR. I hope our hippos go better next month.
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Old 10-08-2008, 09:26 PM   #5
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Default Re: No potm bonus

When you call Ganz and they tell you so sad, to bad, nothing they can do...tell them you want to talk with a supervisor. Tell the supervisor that you expect them to act in a honest & business appropriate manner and honor the promises they made when they advertised this pet and what you would be receiving. And always write own when you call & who you speak with. Then just keep calling back and ask to speak to the next level supervisor until you will get someone who will give you what you paid for and deserve! But you must be persistent.
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Old 10-08-2008, 10:56 PM   #6
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Default Re: No potm bonus

Can yo give me the phone number. I will give itt a try. I will let you know what happens either way. Thank a bunch
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Old 10-09-2008, 04:29 PM   #7
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Default Re: No potm bonus

View Post Originally Posted by susanbeth
Can yo give me the phone number. I will give itt a try. I will let you know what happens either way. Thank a bunch
The phone # is 1-800-724-5902. That toll free # is to Ganz in Cheektowaga, NY. That is the American corporate office. Good Luck!
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