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Old 11-20-2010, 11:09 AM   #1
Lil Kinz
BroMontana is an unknown quantity at this point

Default My Letter to Webkinz. (Please fix Glitches)

Dear Webkinz,
I'm an loyal user frustrated with what Webkinz has become lately. I don't know what happened, but it's now FILLED with glitches.
The clubhouse is almost unnavigable at this point; kinzpost works 15% of the time; visiting a friend's house is pointless as it will always freeze, causing you to log out and back in; when I invite someone to trade in the trading room (or confirm their request), the invite never registers and I almost always ask the same person to trade over and over before I can even get into a trade.
You have strayed from what I fell in love with in WW. I feel like a second-rate citizen because I haven't gone plus yet, WW is slipping away little by little to subscribers. I can't even play certain games because I'm not plus? I payed for a pet and earned a right to WW.
I'm only airing these grievances because I believe you can fix them (the glitches especially.)
All these things make me want to stop playing.
Sincerely,
-Discouraged Yet Hopeful



I have edited your title to reflect contents
Webberlily

Last edited by Webberlily; 11-21-2010 at 09:53 PM..
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Old 11-20-2010, 11:52 AM   #2
Garfield loves
Webkinz :)
 
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Default Re: My Letter to Webkinz. (Please read and comment)

I agree. Kinz post doesn't really work for me, I have to use a different computer to do it -_-
You should send it out
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Old 11-20-2010, 02:58 PM   #3
Webkinz :)
 
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Default Re: My Letter to Webkinz. (Please read and comment)

Yep, I'd sign this letter, too.

While the whole idea of Deluxe is not exactly kid-friendly, adding games that regular members see but cannot play was a slap in the face of WW community. Many games and activities had their probabilities of winning tuned down. Clubhouse, the only feature that holds old-timers on the hook, has become a nightmare - glitchy, molasses-slow mess full of obnoxious "gangz" and sickeningly-"cute" hamsters that clearly do not belong to WW. Fall festival was botched, with many players unhappy and even irritated about new prizes (or, rather, their absence).

I don't want to say that Ganz scored no points lately. Atlantiles was a roaring success. Polarberry Jam and, to a lesser degree, Tunneling Twigsy were winners, too. Great new hourly activities were added - Soccer Challenge and Sailing Boats, to name some. A whole bunch of new items, both shop and valuable, were added.

But all of these, no matter how well done, is no substitute for the feeling of "belonging the the WW" that we used to have. We are being robbed of this feeling, Ganz. You risk to lose your base. And when we go away, Deluxe players will follow.
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Old 11-20-2010, 06:29 PM   #4
ho?... Me?
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Default Re: My Letter to Webkinz. (Please read and comment)

Good letter. I sincerely hope a Ganz employee takes notice and responds appropriately.
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Old 11-20-2010, 07:44 PM   #5
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Default Re: My Letter to Webkinz. (Please read and comment)

Totally agree with you on the kinzpost and other stuff, but I have deluxe membership, and I am able to play the deluxe only games. Anyway, Ganz needs to work on the kinzpost really, this is the weird thing though, when my kinzpost works, my mail box doesn't want to open. When my mail box works, my kinzpost doesn't! I mean it's insane! Plus when I try to send my bff's & friends request to trade with me, it glitches up also in the games in the rooms too.
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Old 11-20-2010, 09:01 PM   #6
Jigoku Shoujo
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Default Re: My Letter to Webkinz. (Please read and comment)

my kinzpost works fine! or maybe that's just my karma for having my username titled kinzpost on WI
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Old 11-21-2010, 01:21 AM   #7
ho?... Me?
Gifted
 
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Default Re: My Letter to Webkinz. (Please read and comment)

View Post Originally Posted by kinzpost
my kinzpost works fine! or maybe that's just my karma for having my username titled kinzpost on WI
My FF KinzPost works fine, but not my IE KinzPost. But KinzPosting is only a small part of this letter.
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Old 11-21-2010, 10:16 AM   #8
♡✿♡✿♡✿♡
Webkinz :)
 
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Default Re: My Letter to Webkinz. (Please read and comment)

I agree. It's very frustrating. I payed for 90 webkinz and not to mention the wacky zingoz, zumbuddies and MAZIN' hamsters. Now I feel I need to be delux, but I can't. I simply can't. And it's not fair. As forthe glitches, I can live with, but still I really want them fixed too.
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Old 11-21-2010, 04:26 PM   #9
Webkinz :)
 
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Default Re: My Letter to Webkinz. (Please read and comment)

I agree! This computer does not work for Kinzpost, so if I need to send something from my TGE, the person has to wait until I have access to my other computer, which I don't think is fair to them or me at all!
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Old 11-21-2010, 05:24 PM   #10
T9850
Webkinz :)
 
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Default Re: My Letter to Webkinz. (Please read and comment)

I hope Ganz understands. I just got the Weathered Barn wallpaper on my second account and I only keep the theme on my signature account, and I cannot send it over.

Yeah, I wish the clubhouse trading invite bug never happened. When the Baroness Bookshelf arrived on Nov. 10, I missed it and wanted to trade to get it and the invites wouldn't work.

The reason the site may be encountering so many glitches is because Ganz spends so much time making eStore items (10 themes this year). Ganz focuses too much on the eStore and not enough on virtual glitches. Ganz has an obsession with the eStore right now.
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