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Old 06-17-2010, 03:48 PM   #1
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Exclamation Live Help

hello

I was think that ganz should have a live help on the webkinz home page so people who can't use the phone or have a hearing problem like me. (I am hard of hearing) sometimes talking on the phone and or I sometimes can't understand people
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Old 06-17-2010, 07:38 PM   #2
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Great idea! You could also email them though. But I don't know it.
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Old 06-17-2010, 08:00 PM   #3
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Default Re: Live Help

No they won't have to hire people it depends on how many people are working the phones with customer service and the live chat.
I have tryed e-mailing that with no luck yet but I replyed to their e-mail complianing about webkinz and there problems
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Old 06-17-2010, 08:28 PM   #4
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Default Re: Live Help

E-mails don't work very well with Ganz. And it's almost impossible to reach someone over the phone during the day (since my parents aren't home and you have to be 18+)
They really do need immediate help for webkinz!
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Old 06-17-2010, 09:27 PM   #5
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Default Re: Live Help

I am over the age of 18 and I think ganz don't want to help ot fix their problems andits making me go mad
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Old 06-17-2010, 10:04 PM   #6
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Default Re: Live Help

View Post Originally Posted by websy
E-mails don't work very well with Ganz. And it's almost impossible to reach someone over the phone during the day (since my parents aren't home and you have to be 18+)
They really do need immediate help for webkinz!
You know, who cares if you aren't 18+?! I mean, it isn't like they ask if you are eighteen! I would just call up myself, not over the age of eighteen BTW, and state your problem and demand for an answer, you know, politely.
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Old 06-18-2010, 04:38 PM   #7
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Default Re: Live Help

Quote:
If you really want to try eMailing them, it is (Deleted)
Ganz does not use emails and if they did they would not use a Gmail one. I'd be careful not to spread that link around as it could be dangerous.

As for ways of contacting Ganz, use the form on their website called "Customer Support".

You can also ask Webkinz Insider and we would be happy to help you. No phone calls or good hearing required.

EDIT: Another suggestion would be to have someone else in your family call in for you if you really need a fast answer. Keep in mind that a lot of people are having trouble with the Ganz reps though.

Last edited by Webberlily; 06-19-2010 at 11:53 PM..
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Old 06-19-2010, 03:07 PM   #8
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Default Re: Live Help

I just sent an e-mail yesterday to that e-mail with my ww id and my old password!!! but I just changed my password!!! thank god
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Old 06-19-2010, 03:23 PM   #9
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Default Re: Live Help

View Post Originally Posted by vansquez
You know, who cares if you aren't 18+?! I mean, it isn't like they ask if you are eighteen! I would just call up myself, not over the age of eighteen BTW, and state your problem and demand for an answer, you know, politely.
Well, if I was a parent, I would not want my child calling some company without my supervision. Also, they may not take a kid calling seriously-the older you are, the more experience you have interacting with others, and the more direct and clear you will communicate.

I think your idea is great, happy1979!
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Old 06-20-2010, 12:01 AM   #10
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Default Re: Live Help

View Post Originally Posted by vansquez
You know, who cares if you aren't 18+?! I mean, it isn't like they ask if you are eighteen! I would just call up myself, not over the age of eighteen BTW, and state your problem and demand for an answer, you know, politely.
It's a legal requirement. They are not allowed to talk to minors without their parents' consent.

And yes, politeness on the phone with the rep, will get you a long way. Always be polite and kind and respectful. Do not "demand", just ask politely. I've found the Ganz reps to be really nice and helpful.
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