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Old 09-24-2007, 06:23 PM   #1
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Default Idea to Solve Missing Items Problem. Please Look!

As I was reading a thread about losing an item while checking to see the value in the W Shop, then losing the item, this idea came to me. Ganz says the only way that can happen is if someone goes on your account. I think if someone went on my account, they would mail something to themselves not sell it. Why doesn't Ganz keep records on a computer, of you Kinzpost records, and Kinzcash records. If they did this on a well running computer, they would not lose track, and hopefully their computer would not crash. lmk if you like my idea, or if you think it is dumb, I do see a few flaws, but it is just an idea. Honest ideas appreciated!
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Old 09-24-2007, 08:04 PM   #2
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Default Re: Idea to Solve Missing Items Problem. Please Look!

bumping this, please comment!
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Old 09-24-2007, 08:06 PM   #3
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Default Re: Idea to Solve Missing Items Problem. Please Look!

i think they should at least be able to track packages in kinz post. they probably just don't want to becuase it would require work for someone to research it. but i do think it's a good idea!
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Old 09-24-2007, 08:08 PM   #4
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Default Re: Idea to Solve Missing Items Problem. Please Look!

i think its a little confusing. but i get it.
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Old 09-25-2007, 08:07 AM   #5
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Default Re: Idea to Solve Missing Items Problem. Please Look!

ganz claims that the items can only go missing if someone logs into your account and mails things to another account but this is simply not true.

both my daughter and i have had items just disappear from our accounts and NOONE knows my password... not even my daughter. on my daughter's account, only she and i know the password. she is very well-versed on what can happen when someone has your password.

ganz knows this is an issue since just a couple of weeks ago, they asked this site to get people to post if they had lost items from their account during an error glitch. noone was allowed to "chat" on this thread, merely state if they had lost anything... the results were at least 14 pgs worth of people posting. if even just half of those people actually lost something during a glitch and noone had their passwords, that is a substantial problem.

i have been trying to call ganz for the past 24 hrs and will continue all week. i don't even get an operator there... just a recorded msg. i would like to talk to them about the glitch and missing items and demand that they reimburse my daughter her black cat PSI that went missing one week after she bought that cat. you've never seen a sadder child!
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Old 09-25-2007, 09:31 AM   #6
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Default Re: Idea to Solve Missing Items Problem. Please Look!

i think they say that bc then they'd be inundated with false claims. but, there has to be a happy medium!
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Old 09-25-2007, 10:37 AM   #7
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Default Re: Idea to Solve Missing Items Problem. Please Look!

well, i'm hoping so. we spend alot, and i mean ALOT of real money on webkinz and i would like to think that they care about that and love us and want to see us keep throwing our money at them.

(stop it red! it's creepy!)
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Old 09-25-2007, 11:10 AM   #8
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Default Re: Idea to Solve Missing Items Problem. Please Look!

View Post Originally Posted by missquarejane
well, i'm hoping so. we spend alot, and i mean ALOT of real money on webkinz and i would like to think that they care about that and love us and want to see us keep throwing our money at them.

(stop it red! it's creepy!)
no! i cant help it. havent we already determined that i have an addictive personality??

i can tell you that they were really reasonable when i talked to them, all 4x. i never asked for a missing item, though. one time, our playset added itself to the studio without me wanting it to do so. i asked if he could take it out so i could sell it. he said, "it would be easier just to give you the KC. so he added the KC. i hope they help you!
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Old 09-25-2007, 11:38 AM   #9
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Default Re: Idea to Solve Missing Items Problem. Please Look!

i would hope they help us too but it's pretty hard to get help when noone is answering the phone. we got a voicemail that told us to leave a msg and they would get back to us in call priority sequence quicker than hanging up and calling back... still no call from them and it's been almost 24 hrs.
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Old 09-25-2007, 12:02 PM   #10
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Default Re: Idea to Solve Missing Items Problem. Please Look!

View Post Originally Posted by missquarejane
i would hope they help us too but it's pretty hard to get help when noone is answering the phone. we got a voicemail that told us to leave a msg and they would get back to us in call priority sequence quicker than hanging up and calling back... still no call from them and it's been almost 24 hrs.
it took 3 days for my return call.
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