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Old 01-05-2008, 09:56 AM   #1
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Red face Help what should I do??

okay heres the story, a couple days ago I bought the egyption vanity, i went to put it in my room and it was out of my dock but not into my room because it was loading. then it made me log off because something was wrong with the server. when i logged back in my kinzcash and vanity was gone please help me
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Old 01-05-2008, 10:00 AM   #2
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Default Re: Help what should I do??

i would call Ganz, i don't know thier number, but i have read about how other people have called Ganz when the same thing happened to them, and Ganz came through for them. You could also, on Webkinz World, write them a complaint in the "Contact Us" part of the newspaper, but that might not work! sorry if i'm not helpful!!!! ???
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Old 01-05-2008, 10:05 AM   #3
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Default Re: Help what should I do??

well snowbunny you are very helpful. i found out thier email address and they neve replied. i think i have a phonenumber but i havent tried it yet
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Old 01-05-2008, 10:09 AM   #4
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Default Re: Help what should I do??

I would call Ganz, since they probably know what to do. Good luck finding it!!!

---------- snowbunny added 0 Minutes and 52 Seconds later ----------

re-try their e-mmail adress too, since it might have gone into their spam folder the first time.

Last edited by snowbunny; 01-05-2008 at 10:09 AM.. Reason: Automerged Doublepost
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Old 01-05-2008, 10:16 AM   #5
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Default Re: Help what should I do??

The phone number is 1-866-932-5469, just an FYI you have to be 18 or older to call. You posted that you have the email address, but just to make sure it is support@webkinz.com.

It helps when you call to let them know the date/day it happened and what time. Good luck to you
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Old 01-05-2008, 10:19 AM   #6
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Default Re: Help what should I do??

Well, That happened to one of my items so i made a room named room And it turned up there
So, you might want to try that.
I hope you find it!!!
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Old 01-05-2008, 10:24 AM   #7
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Default Re: Help what should I do??

I am so sorry about that but I need a pet name do you think that you can help?

I need a name for a cow and a seal
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