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Old 08-02-2007, 09:19 AM   #1
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Default User Info

I am looking to find out if anyone knows how to obtain your original User Info that was used when you First signed up. Back when we first started we didn't print out the info we used to sign up. We wrote it down but can't find it now.

The deal is the accounts were created for youg children, and being clueless about Webkinz (9 months ago!!!) and trying to preserve anonymity and safety I am not sure if we used actual birthdates. We also did not origianally save our tags. Unfortunately we didn't realize the importance. We have saved everything since.

We of course know our names and passwords. Besides the fact that this info would be good to have on hand, we have multiple items stuck in multiple rooms. Following all of the clearing of caches, logging out, and also using the e-mail form on the website for stuck items has not resolved our problem. Ganz does send email stating that if it doesn't resolve to email them back with all of your user info. We are NOT SURE what this is. We have a room with so many items stuck that it can't be used. Everytime we enter the room it freezes.

So....If anyone knows i there is a place on the site to reprint this, the info would be greatly appreciated. If not, I suppose we could try emailing Ganz and explain our problem. Thanks in advance!
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