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Old 12-27-2008, 08:37 PM   #41
e Always Knew I'd be
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Default Re: PoTM Loot Bag Help Guide ..

Still no loot bag! I am so mad! I have e-mailed and gone to their support and help and contact us and nothing! No response!
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Old 12-28-2008, 01:12 AM   #42
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Default Re: PoTM Loot Bag Help Guide ..

thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 12-28-2008, 02:27 AM   #43
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Default Re: PoTM Loot Bag Help Guide ..

Thanks so much for all the info you guys have posted here. I'm a new member, but I've come to the help section as a guest soooo many times and its helped me solve many a problem.

When I found out about the pet of the month program, I started getting them. This was three months ago and EVERY month my loot bag came up empty. It has happened to my little brother as well. The best method of getting your items, I have found, is calling the number and leaving a message (I've never had anyone just answer) explaining the situation. Each time I've done that, no more than three days have passed before they have called me back and talked to me about it. One time the girl I talked to asked me to email her a screen shot of the empty bag, which I luckily had thought to get. The other 3 times I have talked to them about it, they have just asked for my screen name and then told me the items would appear in my dock withing the next 15 minutes. And they have always been there.

Good luck to all of you having these problems. It really is a bummer when this happens, I know. But if I can help any of you at all with problems like this, please let me know.
Thanks!

-Nelly
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Old 12-28-2008, 04:31 PM   #44
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Default Re: PoTM Loot Bag Help Guide ..

Thanks for the great info mathmom2. If only I had read it prior to adopting my polar bear Nanuke. After a bunch of phone tag I received my "loot". Now I will know for future POTM.
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Old 12-28-2008, 07:29 PM   #45
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Default Re: PoTM Loot Bag Help Guide ..

OH! I never knew that..If I had WI insider earlier I would've known.. OK well here is my story: In September I bought a Webkinz Pug NOT knowing it would be the POTM in October.. SO I waited till October to adopt it and guess what?! I DID NOT get my lootbag... I logged out then back in and there it was the lootbag.. When I had opened it it was empty.. I was saddened and dissappointed do to the fact that I have had POTM before, but this was my first opportunity to get a loot bag
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Old 12-31-2008, 10:38 AM   #46
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Default Re: PoTM Loot Bag Help Guide ..

Oh thanks for the info and phone #. I got my POTM gifts yesterday! Right before the end of the month! WooHoo
Kawee
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Old 12-31-2008, 10:34 PM   #47
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Default Re: PoTM Loot Bag Help Guide ..

Great guide!! I never had a problem with the POTM but I dont adopt on the first day anymore.. I usually wait till the 1st weekend when they start the POTM activities. Rep!
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Old 01-01-2009, 02:28 AM   #48
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Default Re: PoTM Loot Bag Help Guide ..

Very helpful post; although none of the do-it-yourself options have worked for me this morning. I suppose I should have read WI comments re. POTM before I adopted at 6.30 am UK time on Jaunary 1, but took it in good faith that if the pet is listed as the current POTM then it will come with the special prize. I have just written to Ganz to ask them to provide the promised loot... hope this works!
Two added elements to my POTM problem profile, it was my 25th pet so I did receive a special bed (will that have confused the system???) and in an hour of trying since, I have only been able to get back onto my account twice since the adoption; every other time I get a blank green background scene with no dock, newspaper or any clickable links (only 'log out', which doesn't work!), yet the account had been working perfectly for a couple of weeks until this adoption.
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Old 01-01-2009, 09:52 AM   #49
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Default Re: PoTM Loot Bag Help Guide ..

i got the loot bag for december no problem but no loot bag for january. have already emailed. them. guess we will see what happens.
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Old 01-01-2009, 11:14 AM   #50
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Default Re: Suggestion for the PoTM loot bag help me threads ...

OOOPS! Wish I had known there was a problem with POM loot bags. I didn't get mine. I got a gold box, I'm wondering if it is with that box. I havn't opened the last 5 gold boxes. Anyone got a clue? 1junglegirl
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