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Old 12-11-2008, 02:02 PM   #31
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Default Re: PoTM Loot Bag Help Guide ..

I didn't get loot bag either. Went thru all the proper channels, got an email and a number to call, and a service number. I even got to talk to a REAL person. She said it would be in my dock in 20 minutes that day. No loot bag. I give up. I'll just enjoy the polar bear with his window....Next month I'll wait till later in the month.
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Old 12-11-2008, 06:01 PM   #32
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Default Re: PoTM Loot Bag Help Guide ..

My mom called Ganz on the 2nd and on the 4th and lest messages about my not getting myPOTM loot bag. Finally on the 8th she received a call back and I was given 750kc, wish token, 40%coupon, some new food (canape) and a submarine. Also, the woman said that it was a 1 time courtesy and if it shoul happen again, I needed to send a screen shot of the problem. It was very nice of her and I will never adopt a PTOM on the first couple days again.
I would try calling them again maybe you'll get to speak to someone else. Good luck!
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Old 12-12-2008, 01:13 AM   #33
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Default Re: PoTM Loot Bag Help Guide ..

I got a call back today (the 11th) about my POTM adoption on the 8th, the rep said I should see my things by friday evening
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Old 12-14-2008, 12:16 AM   #34
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Default Re: PoTM Loot Bag Help Guide ..

got my stuff, the only problem is they gave me another magic nine ball, instead of giving me the crystal sea glass flooring which is the only POTM item I do not have, oh well at least I got something
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Old 12-14-2008, 06:27 PM   #35
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Default Re: PoTM Loot Bag Help Guide ..

Ahh, our fearless leader is so helpful in all regards! I adopted a bunch of Polar Bears while others were still glitching (Dec 3) and I just logged out instead of clicking "Start Playing With My Pet" and that seemed to help. Also, if you get the loot bag that does appear, but is empty with a Kinz Cash Bag of 0 KC, just log out and back in and go back to your room. Do this repeatedly until it becomes a loot bag. The easiest way to confirm that you eventually got something is to check your wish tokens. Good luck to us all in January!
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Old 12-14-2008, 10:34 PM   #36
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Default Re: PoTM Loot Bag Help Guide ..

well it is dec.14 adopted potm on a new account ,first pet no loot bag and i have one unhappy 7yr old how frustrating hope all of your advise works out thank you for the info wish me luck
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Old 12-18-2008, 04:48 AM   #37
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Default Re: PoTM Loot Bag Help Guide ..

Thanks so much. Gearing up for January and find this very helpful.

You sound "experienced", so sorry to hear about the snafus...
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Old 12-21-2008, 04:33 PM   #38
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Default Re: PoTM Loot Bag Help Guide ..

thanks for the info! i needed to know what to do!
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Old 12-22-2008, 07:11 AM   #39
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Default Re: PoTM Loot Bag Help Guide ..

I still haven't got my loot bag and I contact GANZ on contact us. What do I do ?
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Old 12-25-2008, 12:31 PM   #40
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Default Re: PoTM Loot Bag Help Guide ..

It is the end of the month and I didn't get one!
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