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Old 07-06-2009, 03:07 PM   #141
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Default Re: PoTM Loot Bag Help Guide ..

thankyou so much! this should help everyone on the forum. GREAT thread! ♥
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Old 07-07-2009, 09:49 AM   #142
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Default Re: PoTM Loot Bag Help Guide ..

Great guide! When this happens, I will surely contact Ganz and do what this thread says. The advice is very appreciated, thank you!
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Old 07-13-2009, 10:01 PM   #143
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Default Re: PoTM Loot Bag Help Guide ..

i adopted the cocker spaniel the first day it was potm.i got my potm loot bag.

hope you get it!!!!!!!


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Old 07-13-2009, 11:52 PM   #144
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Default Re: PoTM Loot Bag Help Guide ..

View Post Originally Posted by mathmom2
So, you've been waiting all month to adopt this month's pet just to get those wonderful PoTM items and Wish Token. You have the perfect name all picked out and excitedly put in the code. You go to your rooms to officially welcome that pet into your family only to find it is missing its luggage. You got nothing! No kinz cash, no coupons, no wish token, no special food, no special item Immediately you hop onto WI and start a thread .... What do I do?!?!?


Do NOT adopt a PoTM the first couple of days of the month. This is directly from GANZ. They know there are glitches, they know you won't get what you are supposed to get, they know, so they tell us not to do it.


Okay, so we all know we are human and several of us are not the most patient in the world and some of us have issues with rules so we adopt one anyway. {Some of us adopt an army! }

Here are some tips if you adopt a PoTM and either no loot bag shows or an empty bag shows -

1. Move your pet to a different room. This sometimes triggers the system.
2. Relog.
3. Relog and move to a different room.
4. Select a different pet and then back to the PoTM pet.
5. Log out and clear your cache and repeat the steps above.
6. For those who adopt an army ... adopt one at a time and get each's loot bag BEFORE adopting the next one.


If you have tried all of the above and nothing works, you contact GANZ. There are two ways to contact GANZ. Via the 'contact us' or via phone.

Contact us option - Go to the Customer Service Section and choose the Comments and Suggests. There you'll fine the 'Our Question does not appear above' link. Choose that and this form will pop up:
Click the image to open in full size.
Fill out the form and send the report. GANZ should contact you within a few days. I have heard some say sooner and I have heard some say a lot longer.


Phone - There are different numbers to call GANZ. If you call them frequently, you may have multiple numbers.

Call 1-866-932-5469 ... This is their main number. Select zero a couple times and you should get their operator. Ask for customer service. If you are lucky, you'll get a live person, so see below. If you are like the majority you will be transfered to a CSR's voice mail. Here you leave your name, number, best time to reach you, and the reason you are calling.

OR, Call 1-800-724-5902 and pick Option #2 for customer service. If you get a voice mail, leave your name, number, best time to reach you, and the reason you are calling.

When GANZ calls you back and they miss you, the CSR will leave another number to call and their extension. Sometimes you play phone tag with them, especially if you work.


***When you actually talk to a live person, make sure you note what PoTM items are in your dock, number of items in your dock and the level of KC. That way if you have some PoTM items you know how many and what they are. Otherwise, the CSR will say I already have the items so tough luck.



Side note: Keep all GANZ's numbers. Keep the CSR's extension and remember their name. If this happens to you next month, you can just call your rep and leave a message on their voice mail and this will cut down the wait time considerably.
actually, i adopted my pink pony on the first day of june and still got my stuff. but it is true, there are some glitches, my sister had adopted hers but it kept saying "sorry, our servers are down" or something like that, so she tried about 3 more times and then she logged out, logged back in, she had 3 pink ponies, 3 gift boxes and 3 potm bags. and i had almost the same problem except for me it said the code was already used. so i logged out, logged back in and everything was there. maybe try that and it'll be there!
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Old 07-18-2009, 04:54 PM   #145
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Default Re: PoTM Loot Bag Help Guide ..

very helpful ! REP point for you!
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Old 08-01-2009, 06:14 AM   #146
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Default Re: PoTM Loot Bag Help Guide ..

Has anybody adopted their grey arabian yet? If you have, have you had any problems?
Thank You.
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Old 08-02-2009, 11:36 AM   #147
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Default Re: PoTM Loot Bag Help Guide ..

Thank you, mathmom2. Rep.
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Old 08-02-2009, 01:13 PM   #148
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Default Re: PoTM Loot Bag Help Guide ..

thx and great tips!!!
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Old 09-03-2009, 05:16 PM   #149
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Default Re: PoTM Loot Bag Help Guide ..

How do you know if you've gotten a POTM? I bought a Lil Kinz Leopard, and inside the gift box was an exclusive (rainbow table), along with the Leopard PSI and PSF. But I don't have my wish token, etc. This is only my 3rd pet on the acct, so I know I shouldn't have gotten the table unless the Lil Kinz leopard was valid as a POTM. Should I try to contact Ganz, or just consider myself lucky in receiving the exclusive?
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Old 09-03-2009, 07:31 PM   #150
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Default Re: PoTM Loot Bag Help Guide ..

Thanks a bunch!!!!


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