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Old 08-18-2008, 08:57 PM   #1
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Default lost/forgotten password

I have an account that I have not used in a long time and cannot remember the password. Where do I enter the pet code to access my account?
Please help. Thanks
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Old 08-18-2008, 08:59 PM   #2
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Default Re: lost/forgotten password

on the log in page you would put your username in and then the lost password link should light up click that and you can use a code to regain acess to our account
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Old 08-18-2008, 09:01 PM   #3
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Default Re: lost/forgotten password

View Post Originally Posted by k2ramal
on the log in page you would put your username in and then the lost password link should light up click that and you can use a code to regain acess to our account
yeah just do this and you should be able to get into your account.....good luck
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Old 08-18-2008, 09:03 PM   #4
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Default Re: lost/forgotten password

On the login page, under the "Password" box, there's a link in smaller text. It says: "Forgot your password? Click Here". You'd click that, and type in your username and Pet Code on that acct (if you have more than 1 pet on it, you only have to do 1). Then it asks for a security code, just type in the letters shown. Finally, you receive the new password. Copy it, then click OK. Go to the login page and type in your username. Then paste the new random pass in the Password box. Instead of begin playing, click "Change Pass". It's a smaller, blue button. THen paste the new pass. again and type in a different password.

Hope I help and it's not too confusing!!!
~Pubob03
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Old 08-18-2008, 09:04 PM   #5
MissCloud9
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Default Re: lost/forgotten password

Ypu could do that or you could contact Ganz and tell them about your situation, and give them proof that you are the owner of the account, and they will probably give you access to your account. Hope this helps!
Old 08-18-2008, 09:05 PM   #6
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Default Re: lost/forgotten password

Good luck!
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Old 08-19-2008, 07:31 AM   #7
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Default Re: lost/forgotten password

when you lgo in under where it says type in password it says forgot my password in small letters !!! Click on that and then do what it tells you to !!! Hope i helped !!!
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