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Old 08-19-2011, 02:06 PM   #1
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Default How to uninstall Flash and re-install older version

Hi all

I am posting this in two places, since I see people still posting that they have issues with WW and Kinzpost.... and I'm not sure I posted in a place where the most will see. So...I hope this helps you find this!


As many have figured out here, the massive problems everyone is having on Webkinz World is due to an update of Adobe Flash. This is Adobe's fault, and it's not just us; it's everyone everywhere who upgraded their Flash! Ugh! I am running Windows 7 with IE 9. However, Flash is Flash so if you have the newest version it will also affect Firefox, Chrome, etc.

The version of Flash that is buggy is version 10.3.183.5. You can uninstall this version and re-install the version before this, and it will make everything run right again. You have to do a few special things to uninstall Flash, though - if you just try to "uninstall" it from your computer using the "remove program" feature that is on your computer, it won't work.

Here are instructions on how to uninstall the current Flash version an then install an older, working version. This can get a bit complicated, so please have an adult do this for you. They may sound complicated but it's not as bad as it looks! The following links are SAFE and go to Adobe's site:

1. Go to http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

This will give you a screen that will ask you if it can download the Uninstall program to your computer. Say "save" and save the file to your desktop. It will be named "uninstall Flash Player"

Do not run this yet! Now......

2. Go to Archived Flash Player versions
These are the archived, older versions of Flash. Scroll to the bottom and choose version Flash Player 10.3.181.34 (released 6/28/11). This is the last version of Flash before this buggy update that's causing all the problems.
You will again get a screen asking you to "run" or "save". You want to "save" this file to your computer. When you click "save", it will show you where it will download to, so make a note of it. The name of this file will be: fp_10.3.181.34_archive.

Don't do anything with this yet.

Now comes the uninstall.
3. You have to close everything you have up running on your computer or it won't work. Close all browser windows, Yahoo messenger, AIM, MSN, all web pages, any mail programs, any games, Wordpad, off off off! Not even WI can be up! You can check to see what is running (if you want to double check) by pulling up your task manager and looking under the "applications" tab. Make sure nothing is running.

When you're sure all your stuff is not running, run the Unistaller. Go to your desktop and click the "uninstall flash player" that you downloaded there and let it do it's magic. Done? Alrighty then!

Next comes the thinking part.
4. Go back and find the Flash Files you saved onto the computer: fp_10.3.181.34_archive. It is a ".zip" file which means it needs to be unzipped because there's a lot of files in it.

Click on the file name and it'll give you a screen that says "This application may depend on other compressed files in this folder. For the application to run properly it is recommended that you first extract all files" Click on the RUN button (not the extract button) and this will take all the files out for you. Magic! Lots of files!

Now find the file that says:
5. 10_3_181_34\Flashplayer 10_3_181_34_winax.exe

This is it! Woohoo! Click on that file and there you go. Voila! The last version of Flash is on your computer.

You can double check by going to this nice page (it is safe!) that simply tells you in a few seconds what version of Flash you have:
Do I Have Flash? A test for Flash and Javascript If there is nothing listed, then something didn't work correctly.

You can either try this once more (don't forget to use the Uninstaller first!) or you can go to Adobe's site and install the buggy version if you really just don't want to mess with it any more (Adobe - Install a different version of Adobe Flash Player) You will still be able to get on the internet and see most things until you get Flash installed, one way or the other, so don't worry!

I spent a few hours reading many Geek message boards trying to find out why I couldn't just delete the old Flash and install the older versions of Flash and I hope this saves you some aggrivation!

Hugs to all
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Old 08-24-2011, 10:35 AM   #2
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Default Re: How to uninstall Flash and re-install older version

Thanks so much for this guide, Sleeping Awake.
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Old 08-24-2011, 10:43 AM   #3
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Default Re: How to uninstall Flash and re-install older version

Thank you so much, it keeps crashing more than it ever did. I will have to check my version at home.
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Old 08-24-2011, 11:07 AM   #4
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Default Re: How to uninstall Flash and re-install older version

Thanks for the great guide!!...i really appreciate it...i haven't checked the results and was forced to also install plug-in version WIN 10.3.183 so i hope i didn't undo everything by doing that...i'll let you know...
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Old 08-24-2011, 11:17 AM   #5
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Default Re: How to uninstall Flash and re-install older version

Thank you so much. Please, do you know if this procedure will work on a MAC?
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Old 08-24-2011, 11:26 AM   #6
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Default Re: How to uninstall Flash and re-install older version

ok heeeeeelp!!!! i've done everything...i'm stuck on part 4. i go to the folder and i do not get an option to run or not, it just sits there. i have vista, so is this different??? please help. i've done uninstalled.
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Old 08-24-2011, 11:27 AM   #7
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Default Re: How to uninstall Flash and re-install older version

Thank you so much for this guide!This has helped me, as well as many members!
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Old 08-24-2011, 12:22 PM   #8
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Default Re: How to uninstall Flash and re-install older version

View Post Originally Posted by wendypie
Thank you so much. Please, do you know if this procedure will work on a MAC?
I just disovered these are all Windows Apps and will not work for MAC

Can anyone help with where to go to get the MAC versions?

Last edited by wendypie; 08-24-2011 at 12:26 PM..
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Old 08-24-2011, 03:34 PM   #9
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Default Re: How to uninstall Flash and re-install older version

I did this I think exactly and it fixed FF but I cannot get it to work for IE. Strange and unfortunately I have one account I cannot open with anything else. So I have to be careful what I do on that account.
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Old 08-24-2011, 03:55 PM   #10
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Default Re: How to uninstall Flash and re-install older version

Thank you so much for this great guide!
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