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Old 10-09-2013, 05:22 PM   #1
Kyary Pamyu Pamyu!
Webkinz :)
 
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Default How To E-Mail Webkinz Customer Support

A few months ago I E-Mailed Webkinz customer support because I was not getting my monthly deluxe boxes. There are a lot of other people who probably have problems to report but don't know how, so here's how to contact Ganz.


Webkinz Customer Support

Addresses

Customer Service Email: webkinzsupport@ganz.com

Customer Service Website: customerservice.webkinz.com

"Snail Mail" (for feature code issues ONLY):

Copied from the Wiki page on contacting Ganz:


If you have a defective feature code, you can mail it to Ganz and they will replace it with a new code. This address is in Canada, so if you live outside of Canada, be careful to attach the correct postage to the envelope.

Ganz
1 Pearce Road
Woodbridge, Ontario
CANADA 4L3T2
You must include your name, account name, e-mail address, mailing address, and daytime telephone contact number. And, don't forget to enclose the feature code tag.

It may take some time for you to get a response, but Ganz will send a replacement.

Telephone (must be 18 years or older):

Webkinz World Telephone
1-866-WEB-KINZ * 1-866-932-5469

Ganz eStore Telephone
Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)

Outside the USA & Canada: 1-888-818-8768

Writing An Effective, Informative CS Email

When writing your Email to Ganz, be sure to include your Webkinz World username, exactly what the problem is, and how long the problem has been going on or when you noticed it. Be sure to be mature, informative, and civil. Just because there may be a problem with your account doesn't mean that it's Ganz's fault, so be calm and patient.

Example of a GOOD Email:

Supject: Missing pet gift box

I adopted a Whimsy Dragon on 5/17/13 and have not received my Pet Special gift box for it, nor has the special food appeared for sale in the W-Shop. My username is Example04 and thank you in advance for trying to clear this up.
Warmest regards,
Example04

This email is well-written, calm, civil, informative, and to the point. Ganz would more likely reply to this email.


Example of a BAD Email:

Subject: MY GIFT BOX IS MISSING

Bought a whimsy dragon a few months ago and sTILL do not have my geft box! THIS IS AN OUTRAIGE!!!!!!!!!! My useername is Example04, NOW GIVE ME MY GIFT BOOX!!!!!!!! >:0 >:0 >:0 >:0 >:0

This Email could easily be mistaken by Ganz for spam. This Email is uninformative, rude, poorly-written, full of spelling and grammatical errors, and sounds like junk mail. Ganz would unlikely reply to this email.


Remember: Ganz is very busy with customer service and maintenance, so always be patient.


Thanks for reading!
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Old 10-15-2013, 07:14 PM   #2
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Default Re: How To E-Mail Webkinz Customer Support

The website redirects me to Welcome to Webkinz. But this is a really helpful tutorial. Thank you for sharing.
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Old 11-09-2013, 01:01 PM   #3
I luvz U!
 
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Default Re: How To E-Mail Webkinz Customer Support

Thanks for a clear and useful answer to a frequently asked question!
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Old 12-08-2013, 11:52 AM   #4
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Default Re: How To E-Mail Webkinz Customer Support

The website has a line of text (welcome to Webkinz Customer Service) but then it redirects to www.webkinz.com. Thanks for the info about the email, though.
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Old 12-11-2013, 12:19 PM   #5
Kyary Pamyu Pamyu!
Webkinz :)
 
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Default Re: How To E-Mail Webkinz Customer Support

View Post Originally Posted by marsmnstr
The website has a line of text (welcome to Webkinz Customer Service) but then it redirects to www.webkinz.com. Thanks for the info about the email, though.
Sorry, I've been hearing about my link doing that. I might fix it once I get the time.
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Old 12-29-2013, 11:07 PM   #6
Kyary Pamyu Pamyu!
Webkinz :)
 
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Default How To E-Mail Webkinz Customer Support (cont'd)

What To Do If Ganz Never Replies To Your E-mail

Sometimes Ganz will get busy with customer service, which means they might skim over your E-mail. If they haven't replied after at least a month, doing the following steps may help you get help faster:

1. Look back at your Email and make sure that it was well-written when you sent it. If you're using Gmail, there's a folder just under "Important" called "Sent Mail". Click on this and dig around until you find the E-mail you sent.

2. If your Email was bad, rewrite and resend it. Use my previous post to help you rewrite your Email.

3. If your Email didn't look bad, the best thing you can do is just be patient. Remember, good things come to those who wait.
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Old 12-29-2013, 11:55 PM   #7
Wacky luvz Jelly!
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Default Re: How To E-Mail Webkinz Customer Support

Thanks for the info!
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Old 01-11-2014, 12:30 PM   #8
Lil Kinz
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Default Re: How To E-Mail Webkinz Customer Support

So my screen constantly freezes in the clubhouse who do i contact?

Who do i give my opinions to? I have so many things to tell webkinz especially with the new deluxe changes

That answered all of my questions thanks

What is the webkinz email so i can give them a piece of my mind?

That helped a lot now i know how to get a hold of them
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Old 01-27-2014, 08:31 AM   #9
Webkinz :)
RornDoone will become famous soon enough

Default Re: How To E-Mail Webkinz Customer Support

Dear Pink Ninja,


This is an awesome post, including (and especially) the examples. Too often I forget simple courtesy. I wouldn't want to reply to that second example, either. Thanks for the reminder! ;-)
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Old 01-27-2014, 01:12 PM   #10
Kyary Pamyu Pamyu!
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Default Re: How To E-Mail Webkinz Customer Support

View Post Originally Posted by RornDoone
Dear Pink Ninja,


This is an awesome post, including (and especially) the examples. Too often I forget simple courtesy. I wouldn't want to reply to that second example, either. Thanks for the reminder! ;-)
Thank you! I worked really hard on this guide.
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