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Old 01-06-2008, 06:26 PM   #1
Lil Kinz
webkinz_noob is an unknown quantity at this point

Exclamation Help Please!

Ok. My mom recently got me a webkinz, and she also bought one for my girlfriend. My sibblings have webkinz too, and they thought it would be a fun gift. They didn't tell me that you had to put the two webkinz on the same account to share a house. Me and my girlfriend unknowingly made seperate accounts, but we want to have the same one so we can share our webkinz cash and make a good house. I read the webkinz.com customer support section where I was told I can merge two accounts if at least one was started less than 30 days ago. I thought my problems were solved. I tried to do the thing where I input my information, and it lets me adopt my webkinz on her account, but when I put my information in, it said that it was not found in their records. I'm stuck! I tried it on her webkinz also, and it did the same thing. Help! I only have a few days left!
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Old 01-07-2008, 01:13 PM   #2
ask away ;)
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Default Re: Help Please!

Hmm sounds like a process that is just asking for a glitch by Ganz.
Recently, there have been so many issues involving WW and specifically adoptions that I wouldn't be surprised if the merging not working had to do with all these issues. Because of the holidays WW experienced a huge overload and has caused everything to go nuts.

Considering you only have a few days left, I'd suggest calling them and perhaps a tech person will do it for you over the phone. But first you have to email them your issue at support@webkinz.com . After you do that they will give you a claim# for your problem. They are supposed to respond within 12 hours.
Once you have a claim # I believe then when you call them they can help. The number I've seen people used before is 1-866-932-5469.

Sorry for this being lengthy and possibly non-helpful. Just figured I'd give it a shot.
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Old 01-07-2008, 01:17 PM   #3
cutekinz24
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Default Re: Help Please!

im sorry about your problem. maybe try several times or just call ganz. i sorry i couldn't help more
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Old 01-07-2008, 03:47 PM   #4
JerseyGurl411
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Default Re: Help Please!

Just do what webkinz tell you or call ganz
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Old 01-07-2008, 04:17 PM   #5
Lil Kinz
webkinz_noob is an unknown quantity at this point

Default Re: Help Please!

Thanks for the help! I just emailed support@webkinz.com. Hopefully they respond soon!
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