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Old 07-22-2009, 02:57 PM   #1
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lepordlizard's Avatar
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Lightbulb {Guide} What to do if an Item goes missing

Lately I have been seeing a lot of threads saying that an item went missing.
So here is my guide for:
What To Do When An Item Goes Missing
{In order}

1) Log out as soon as you notice something has gone missing. {It could just be a glitch.}
2) If that doesn't work clear your cache
3) If it's still missing send almonds to all the people on your friend list. You can't send almonds to the the person who stole it.
4) If someone stole it remove that person from your friend list and change your password
5) Even if someone didn't steal it change your password
6) Go to webkinz.com, click on Customer Support. Then click on Comments & Suggestions. After that click on "Our question does not appear above" then click other and fill in the form. Or go to this link: Click Here
7) {If step 6 doesnt help} Call Ganz at 1-866-WEBKINZ or 1-866-932-5469 and tell them your situation.
If Ganz doesn't do anything try to get the same item in the trading room or the GE

View Post Originally Posted by Webberlily
#3- Sending a small item to everyone on your phone: this is a very good idea, but it will only work if the theft happened the same day.

Note that by far the commonest cause of disappearing items is incomplete loading of the page. Log out and back in, and your items are back.

Most thefts are by people you know: siblings, friends and schoolmates.

If you are missing one item, before panicking, fill out the form for "I Have an Item Stuck in the Room" (Customer Support on the WW Log-in page, I Have Something Stuck).
Often a disappearing item is stuck somewhere, or behind a larger item. Within a day or two, it will be back in your dock.
-------------------------------------------------------------------------------------------------------------------------
Links:
How To Clear Your Cache- A great thread if you don't know how to clear your cache
Tips To Prevent Hackers- Some helpful tips to prevent hackers
--------------------------------------------------
☺I hope I helped ☺

~lepordlizard

Last edited by lepordlizard; 07-22-2009 at 05:01 PM..
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Old 07-22-2009, 03:42 PM   #2
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Default Re: {Guide} What to do if an Item goes missing

#3- Sending a small item to everyone on your phone: this is a very good idea, but it will only work if the theft happened the same day.

Note that by far the commonest cause of disappearing items is incomplete loading of the page. Log out and back in, and your items are back.

Most thefts are by people you know: siblings, friends and schoolmates.

If you are missing one item, before panicking, fill out the form for "I Have an Item Stuck in the Room" (Customer Support on the WW Log-in page, I Have Something Stuck).
Often a disappearing item is stuck somewhere, or behind a larger item. Within a day or two, it will be back in your dock.

Last edited by Webberlily; 07-22-2009 at 03:46 PM..
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Old 07-22-2009, 04:59 PM   #3
RAWR
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lepordlizard's Avatar
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Default Re: {Guide} What to do if an Item goes missing

Thanks for these tips! I'm going to add them to the first post!
lepordlizard is offline Female
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