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Old 12-23-2009, 09:54 AM   #1
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Default zum present not awarded

Has anyone else had a problem when they unlocked a page in the zums section with not getting the prize? I unlocked the giggly zums this morning but after unocking the last one on the page the gift in the middle was opened already instead of being closed and would not allow me to open it. What was the present on this page anyways?
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Old 12-23-2009, 09:56 AM   #2
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Default Re: zum present not awarded

Sorry that happened, koto! Have you tried logging out, clearing your cache & logging back in - then check your dock to see if the prize is there? That sometimes works for us with things we don't receive or are missing. I don't know what the prize is, tho!!! Hope this helps.

OH - and CONGRATS on finding your last Giggly Zum!
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Old 12-23-2009, 10:00 AM   #3
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Default Re: zum present not awarded

Ganz corrected a glitch with the Giggly Zum box just a few days ago. Maybe you need to clear your cache to get your computer to see the update? The prize is a Zum Outfit.
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Old 12-23-2009, 10:14 AM   #4
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Default Re: zum present not awarded

I have my computer set to clear everyday but I also just did manually as well but still nothing. Anyone know what the prize is or maybe there isn't one? I checked the guide but there was none mentioned.

It looks like it may be part of the costume as a prize?

Last edited by koto; 12-23-2009 at 10:14 AM..
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Old 12-23-2009, 10:19 AM   #5
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Default Re: zum present not awarded

Yes, the prize is a Zum Costume. Try Restarting your computer.
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Old 12-23-2009, 10:24 AM   #6
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Default Re: zum present not awarded

Yes the costume is the prize for the Giggly Zums.
Check in your clothing.
There should be 3 pieces....a head, a body, and feet.

If it isn't there check your coupons.
The glitch put the costume in the coupon section.
If it is there you will have to call Ganz to get it fixed.
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Old 12-23-2009, 10:31 AM   #7
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Default Re: zum present not awarded

View Post Originally Posted by zappity
Yes, the prize is a Zum Costume. Try Restarting your computer.
I just gave that shot as well but no luck, or at least not good luck! lol The box still looks opened and will not let me click on it and there is no costume in the dock either. I guess I need to call Ganz, again...

I just called and they said they are still "working" on the problem! So for the moment, no prize I guess.

Last edited by koto; 12-23-2009 at 10:31 AM..
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