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Old 06-28-2011, 09:12 AM   #11
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Default Re: WOW and Gem Hunt

View Post Originally Posted by MelindaS
Just got off the phone with ganz and was told this happening on some accounts not all, so they said there is no way to reset it.
oh well
Well, that stinks! What if it is permanent?????????
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Old 06-28-2011, 09:32 AM   #12
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Default Re: WOW and Gem Hunt

OK so I called Ganz. A nice lady took the time to check out the situation. She sent a message to her techinical representative. They sent a message back saying they know this is a problem. She told me they are working on it and it should be fixed some time today. She said just to keep checking up on it.
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Old 06-28-2011, 09:44 AM   #13
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Default Re: WOW and Gem Hunt

View Post Originally Posted by clarkcs38
Well, that stinks! What if it is permanent?????????
View Post Originally Posted by Arte's Fan
OK so I called Ganz. A nice lady took the time to check out the situation. She sent a message to her techinical representative. They sent a message back saying they know this is a problem. She told me they are working on it and it should be fixed some time today. She said just to keep checking up on it.
Following up -- So, rather than giving some folks two opportunities to do these things, they'd rather exclude some folks.

Seems like resetting would be the simpler option and put off investigating if it happens again.
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Old 06-28-2011, 09:47 AM   #14
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Default Re: WOW and Gem Hunt

Some of my accounts are affected too. 1/5 accounts are affected by the wheel of wow and 2/5 accounts are affected by the curio shop.
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Old 06-28-2011, 09:50 AM   #15
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Default Re: WOW and Gem Hunt

The Wheel of Wow and Gem Hunt are working for me now. Those that are affected should try again, and if it doesn't work try at certain times of the day. Ganz told me they are working on it.
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Old 06-28-2011, 09:52 AM   #16
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Default Re: WOW and Gem Hunt

The lady on the phone told me that they were aware of the problem, so I assumed that meant they were working on resetting it. I also told her about a few other problems on my account. She was able to give me the water spinner that didn't come when I logged in, but she couldn't help my other problems. I have to keep searching for zums before I get my sanctuary even though it says I have found 49 out of 48 possible. So eventually, I will have 51 out of 48 possible before I can get my sanctuary. I was hoping they could just award it from there end, but she says they have no tool to do that.
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Old 06-28-2011, 10:24 AM   #17
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Default Re: WOW and Gem Hunt

Everyone--try again; I believe the issue has been resolved.
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Old 06-28-2011, 01:46 PM   #18
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Default Re: WOW and Gem Hunt

Mine are working now
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