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Old 10-05-2011, 12:44 PM   #1
ebkinz A.my
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Default WKN games not awarding me KC

I need your help.

I often play games on WKN and Ganz Parent's Club to earn KC and play games I love that are not in WW. For the past week or so, my game ends and I do not get a notice of how much I won and what do I want to do with the KC. It only says GAME OVER.
I called Ganz, he signed in to my account, played a game and reported he was awarded KC for it while I was on the phone with him.

What is wrong?

This is what I have done to fix it:
1. Reboot every day.
2. Clear cache/cookies/history/temporary files daily.
3. Un-install Adobe Flash Player. Re-Install Adobe Flash Player.
Un-install newest AFP. Install archived AFP.
Un-installed old AFP. Installed newest AFP.
4. Called Ganz and asked them to fix it.
5. Logged out of my WKN account and signed back in.
6. Changed my Parent's Club account password.
7. Used both Internet Explorer and Google Chrome.

I have no idea what else to do. Can someone please help me?????
AKD

Does anyone know how to fix this?
Is this happening to anyone else?
I tried again last night to fix it myself and this morning when I booted up I am having the very same problem.
AKD

Last edited by AnotherKinzDad; 10-05-2011 at 12:44 PM..
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Old 10-07-2011, 12:15 AM   #2
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Default Re: WKN games not awarding me KC

I'm sooo Sorry to hear that you are going through this. Sounds like you did EVERYTHING you need to do to fix the issue.
Oh try Firefox?? but if that doesnt help I would call Ganz back and talk to another rep. It has to be some sort of Glitch.
Hang in there!! I hope everything works out. Good Luck!!
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Old 10-08-2011, 01:53 PM   #3
ebkinz A.my
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Default Re: WKN games not awarding me KC

Thanks for the advice and encouragement.
AKD
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Old 10-08-2011, 08:29 PM   #4
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Default Re: WKN games not awarding me KC

I'm having a similar issue. It doesn't show Kinzcash being racked up during the game. After the game it says "you have won undefined KinzCash," and then it adds nothing to the account.

I'm using Safari on a Mac.
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