Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I was doing my daily wishing well and got triple well in the center! A first for me. I instantly took a screenshot of the new tag line screen. I saved that to paint and then x'd out of that box. I took a screen shot of the choose your grand prize box, saved it to paint and then I continued. I called my husband over and we were looking through the list, trying to figure out which one neither of us have. I had the choose a grand prize screen up for about 45-60 seconds and then was disconnected. I didnt manage to get a screenshot of the disconnect "notice", I was seeing red and was distracted, lol. I logged back in but I honestly dont know if I was awarded the $1000 KC or not.
I attached my two pictures below. Please excuse the white box on the right hand side. I had my email open beneath but wanted to save the time in the corner.
I am sorry you didn't get your prize. It is a connection problem, but it sounds to me as though Webkinz disconnected you and if you were paging through the prizes that should not have happened. I think it would not hurt to call them, especially since you have a picture to prove that you should have won something.
If this had happened to me I'm afraid I would not classify it as trivial.
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