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Old 10-13-2010, 02:34 PM   #1
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Default Wish Token Subtraction with a Glitch Token!

We just finished our Pop and Win Balloon Darts on our Euro account and won a token. So exciting with all the new exclusives!
We have been saving our tokens FOREVER and had 52 when the Wish Factory opened. With our newest deposit we would have 53 and planned on splurging on the new exclusives.

To our horror and major disappointment we received a glitch token.(Ganz terminology) We put the token in and now we have only 30 tokens!

I just got off the phone ~ 40 minutes! ~ with Ganz and they tried to reproduce the glitch. They could not. They told us they are aware there are Glitch tokens that subtract tokens from your account but they if that happens to you there is nothing they can do.

I asked if she could tell that this did happen to us. The customer service rep said yes but they do not replace the tokens unless they can reproduce the glitch on their end. I politely stated that we have put thousands of dollars into our accounts and wondered why we had to lose out because of a glitch they are aware of. She said she was sure it was disappointing but they do not replace the tokens subtracted because their user agreement explains about errors and glitches.....yada, yada, yada.

So we lost 23 tokens and got nothing.

Just wanted to let you all know that this glitch exisits and you stand to lose tokens if you win a "Glitch Token"
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Old 10-13-2010, 02:42 PM   #2
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Default Re: Wish Token Subtraction with a Glitch Token!

That's terrible. I'm so sorry.
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Old 10-13-2010, 02:43 PM   #3
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Default Re: Wish Token Subtraction with a Glitch Token!

wow..that's gotta hurt! I saved up only 20. I wish that some of the new prizes were cheaper. I hate that all of the new exclusives are all 15. I hope that GANZ fixes this glitch soon and that it doesn't affect too many people.
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Old 10-13-2010, 02:45 PM   #4
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Default Re: Wish Token Subtraction with a Glitch Token!

*gives you 24 super tokens*
Super Tokens are a glitch, even they could be glitch tokens.
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Old 10-13-2010, 02:46 PM   #5
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Default Re: Wish Token Subtraction with a Glitch Token!

Webkinz--Lovers,

I'm really, really sorry to hear of your problem with the tokens.
I understand.
We keep losing Blue Boxes, if we don't use them within a certain time.
I try to open them before a rares appear, in the Curio Shop.
So we can't accumulate any blue boxes. After 4-6 days they disappear.
I have called, to no avail. They are nice, but, they can't reproduce our
glitch either.
I hope you are lucky or gifted in catching those tokens.
Good Luck, my friend.
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Old 10-13-2010, 02:51 PM   #6
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Default Re: Wish Token Subtraction with a Glitch Token!

When will the glitches ever stop???
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Old 10-13-2010, 02:56 PM   #7
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Default Re: Wish Token Subtraction with a Glitch Token!

It takes me so long to save up tokens, so I can imagine how upsetting it would be to lose a group of them. I can understand that ganz can't make everything perfect in WW but you'd think they'd take care of people who call but specific problems -- especially if they know the problem is for real. Anyway, hope many more tokens come your way.
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Old 10-13-2010, 02:59 PM   #8
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Default Re: Wish Token Subtraction with a Glitch Token!

I turned in my tokens for one of the new items, I did not have a problem. I am wondering if the wish machine can only handle so many. Sorry, that happened.
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Old 10-13-2010, 03:00 PM   #9
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Default Re: Wish Token Subtraction with a Glitch Token!

Awe I am so sorry!
That stinks!
I won a token in my Euro account but I didn't deposit it.
Now I am scared to deposit it.
Maybe I should call Ganz and ask them to deposit it
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Old 10-13-2010, 04:09 PM   #10
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Default Re: Wish Token Subtraction with a Glitch Token!

That is just not right.

If it is a known glitch, and they could tell that it DID happen on your account, then I feel that they should credit your tokens back to you whether they can recreate it or not.

I could understand if they didn't know or couldn't tell that your account had been affected, but if they know for sure than I don't see why they can't give you your tokens back.

Sorry to hear that this happened to you.
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