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Old 11-13-2010, 11:04 AM   #11
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Default Re: Wish Factory deleted all 40 tokens

Mine re-appear after the daily reset. The first time I go to the wish factory each day, my tokens are there. I make a wish of the day, my tokens are still there, and I could make a wish using tokens. I leave the wish factory and come back a second time, my tokens are all hiding. I am on server 5 by the way.
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Old 11-13-2010, 11:05 AM   #12
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Default Re: Wish Factory deleted all 40 tokens

I'm sorry this happened to you!
Just let them know what happened, i'm sure they will be willing to help out(:
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Old 12-09-2010, 10:36 AM   #13
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Default Re: Wish Factory deleted all 40 tokens

Thread reopened.
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Old 12-09-2010, 08:41 PM   #14
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Default Re: Wish Factory deleted all 40 tokens

Hi everyone,
The representatives from Ganz customer service were very helpful with this problem. The first one told me that it is Ganz's policy not to return items that have been lost. The exception is if they see the problem happen.

The first representative did login to the problem account and "make a wish". The tokens did not appear lost. However, she said that the problem had not been fixed yet. It was a display glitch that would not show the tokens on this account. She asked that I give them a couple weeks to get it fixed.

Fortunately, all the tokens were still on my godson's account. I decided not to take the risk of doing the "make a wish" game and then lose all the tokens.

Today the official word from a second Ganz customer service representative is the problem is fixed!

AuntietoEW
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