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Old 01-08-2012, 01:57 AM   #1
YadyYadyYady
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Default Window has disappeared

I was hanging my new oars I got in the challenge when the "Winter Wonders Window" next to the oars just went poof !!! This is a rather large window and it's just gone. It is not in my dock. Logging out and back in didn't return my beautiful window either. Something similar happened several months ago when I accidently dropped a stone path piece onto a clover square. I never got the clover square back. I forgot about it until I lost my window. Nefaria??Anyone else had this happen??
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Old 01-08-2012, 02:25 AM   #2
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Default Re: Window has disappeared

Yes when we first started webkinz that happened with our first rare! It was the golf cart and it just disappeared as you say. I called and they did a search and told me it was under the floor It would have been pretty difficult for me to find it on my own ( lol) But if you call them they shoud be able to recall all your windows into your dock and get it back for you! Good luck!

Here is a link with the contact info:

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Last edited by COONYCOON; 01-08-2012 at 02:25 AM..
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Old 01-08-2012, 02:29 AM   #3
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Default Re: Window has disappeared

The other thing you can do is to fill out the "I've got something stuck" form on the Customer Service page. It doesn't have to be really stuck to use that form. Simply give it the correct name, and in a day or two it should be returned to your dock.
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Old 01-08-2012, 02:44 AM   #4
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Default Re: Window has disappeared

HI Ritzcracker The last couple of times I have tried that nothing has happened I tried it with clothes (I couldn't find) though. Eventually I found them so it wasn't because the items were missing.
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Old 01-08-2012, 02:54 AM   #5
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Default Re: Window has disappeared

View Post Originally Posted by COONYCOON
HI Ritzcracker The last couple of times I have tried that nothing has happened I tried it with clothes (I couldn't find) though. Eventually I found them so it wasn't because the items were missing.
Hi Coony! I have done this, though it's been quite a while ago. The times I did, they were very prompt about it. I could see that it wouldn't work on clothes, though, since I've never heard of clothes being stuck anywhere; it's usually objects, and sometimes furniture.
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Old 01-08-2012, 05:27 PM   #6
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Default Re: Window has disappeared

Thank you everyone. I guess we give Ganz a call on Monday.

That window brought up another problem. When I tried to get to the room it was in, my room map wouldn't move. When it finally moved, it wouldn't stop! My map was blank. I have lost all control. I can get to a room by clicking on rooms that are visable...sort of hop-scotching to where I want to go. So, it's not a total glitch. But that's a pain. I guess I'll make a list before I call.
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